Customer Transaction Processing and Support Service
Allocate daily receipts
Collection forecast for treasury
Manual Block / Unblock customers
Manual Reconciliation of Accounts
Manual Statement processing for group accounts
Identify and escalate Master data and Sales Admin corrections
Process and allocate journals
Write off small debit or credit balances
Requisition EFT’s for refunds
Inform commercial of pre-legal customer issues and agree/follow up on action to be taken
Maintenance of customer correspondence files
Liaison with customers, sales admin and plant staff
Customer visits