I have 7 years of experience in customer service. I have worked in the e-commerce industry for 2 and a half years handling customer inquiries via emails and chat about orders, refunds and returns, product questions etc., and answering product questions on Amazon. I have experience in dropshipping and order processing. I am also fluent with applications such as Freshdesk, Seller Active, OrangeScrum (Project management tools), Google apps, MS office, order processing tool SmartFill (Rakuten Super Logistics tool).