Nadia

ABOUT ME

Pizza Pizza | Toronto, ON | Store Assistant Manager
May 2015 – October 2018
• Prepared and cooked various pizza orders
• Ensured the Company Guest Services policy is practiced in the Restaurant at all times
• Resolved any issues or complaints presented by Guests
• Coached employees in the development of exceptional Guest Service
• Ensured the presentation of safe food products to the Guest
• Staff relations - recruitment; performance reviews; assistance with growth and development; guidance and onsite training; and educating staff on corporate policies and procedures
• Led by example - present a professional image at all times
• Maintained and monitored budget; provided daily inventory counts; provided weekly inventory reports; increased sales to meet revenue target

Seneca Student Federation | Seneca College | Toronto, ON | Accounting Clerk
October 2015- October 2018
• Bank reconciliations in QuickBooks
• Invoice entry into QuickBooks
• Data entry for credit card transactions
• Assisted with cheque runs
• Deposits transactions

Seneca Student Federation/ Seneca college | Toronto, ON | Receptionist
October 2015 – October 2018
• Informed students of the SSF’s Health and Dental Insurance Plan, Shuttle Bus Service and other SSF services
• Scheduled appointments and answered and directed phone calls
• Provided administrative support to each department as needed
• Received and filed various forms, applications and mail
• Distributed food items to individuals accessing SSF’s Food Bank
• Ensured proper registration of members at SSF’s Food Bank and tracking of visits
• Promoted SSF events, services and programs within the Seneca community
Aeroflot Russian Airlines | Vladimir, Russia | Call Center Agent
February 2015 - March 2015
• Made ticket reservations and answered customer queries and concerns
• Met personal/team qualitative and quantitative targets
• Built sustainable relationships and engage customers by taking the extra mile

SKILLS