Experienced Service Desk Analyst, Desktop and System Engineer with a demonstrated history of working in the computer software industry. MS- 2012 Server & VMWare 6.5DCV Certified. Skilled in BMC Remedy, IT Service Management, Service-now, Windows Server, Cisco VPN, and ITIL Process Implementation. Strong information technology professional with a Master of Business Administration - MBA focused in Information Technology from Welingkar Institute of Management.