Preyya R.

ABOUT ME

-Manage and prove technical support such as Desktop, INSEAD application, Office365, Network Connect (VPN and Wifi)
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Addressing user tickets regarding hardware, software, and networking. Walking customers through installing applications and computer peripherals. Asking targeted questions to diagnose problems.
- Provide accurate information on IT products or services
- Installing OS and Configuring Desktop and Laptop in Window 10 and Macbook via remote
- Maintain Network security, server Administration and endpoint management for cyber-security violation

The system that was used during the process:
- Security
- AD Account creation
- Microsoft Exchange Centre Admin
- Microsoft Azura
-INSEAD Admin access

SKILLS