Princess Smith

ABOUT ME

I have been working in Business Development for over 17 years both remotely and onsite in a number of industries which include real estate, software, solor power, and logistics. I have extensive experience and knowledge with appointment setting, cold-calling, and telemarketing and have been very successful in these areas.

Princess Smith
BUSINESS DEVELOPMENT/INSIDE SALES
UNITED STATES

Work Experience:

REMOTE SALES DEVELOPMENT REPRESENTATIVE
RIGGO LOGISTICS
February 2019 to Present
• Generate and qualify prospective leads in order to build up our sales departments' pipeline •
Qualifying opportunities that lead to valid sales to build up sales • Cold-calling prospects to generate
sales averaging over 100 cold-calls per day • Research and maintain up-to-date information on
assigned leads in Salesforce
BUSINESS DEVELOPER/ INSIDE SOFTWARE SALES REP. - B2B - (REMOTE)
ACT-ON
December 2017 to January 2019
• Cold, warm, hot called on a daily basis leads • Researched and prospected target leads • Needs-
based selling in short and long sales cycles • Traveled to lead trade shows and marketing events • Set
qualified appointments for other sales members • Prepared for and conducted virtual software demos
and sales • Conducted weekly prospecting calls and meetings to build account base • Established
creditability with various level of management with prospects • Daily use of a CRM to prospect small,
medium and large business with focus on generating new business • Learned and followed script
to ask and answer questions • Made sure that CRM client information was update daily • Managed
a pipeline of opportunities to build meaningful relationship with customers, prospects and internal
colleagues • Made outbound and answered inbound calls to and from leads
REAL ESTATE SALES DEVELOPMENT REP. /ADMIN. ASSIST. (REMOTE AND ON-
SITE)
LONG AND FOSTER REAL ESTATE
January 2017 to December 2018
• Maintained contact database (CRM) of buyers and those that expressed interest in selling •
Assisted in finding leads and setting quality appointments through cold-calling • Scheduled tours for
prospective tenants and buyers • Administrative work • Entered and maintained property listings •
Coordinated and scheduled meetings, confirmed appointments and provided directions • Answered
inbound and made outbound calls of leads
BUSINESS DEVELOPER/B2B-MEDICAL SOFTWARE INSIDE SALES REP. /ADMIN
ASSIST (REMOTE/ONSITE)
INTEGREAT EHR
October 2015 to December 2018
• Establish and maintain successful relationships with new and existing customers • Conducted
meaningful market research and strategic analysis • Generated qualified sales leads and set appointments through cold-calling • Sold solutions by understanding the customer's challenges and
goals • Carefully considered why the company's solution made sense • Cared about the customer's
mission • Administrative tasks: office management, training new employees, filing, ordering supplies,
formatting and preparing documents • Demonstrated an active follow up program by utilizing the
company's resources • Became an expert consultant and provided excellent training support •
Managed time effectively, created more opportunities and time to spend securing sales • Provided
prospective customers with product information, formal price quotes, and marketing materials by
phone, web demos, and email • Remained engages, persistent, energetic, passionate and enthusiastic
at all times
BUSINESS DEVELOPER/ INSIDE SALES REPRESENTATIVE -B2B/B2C (REMOTE)
COMPLETE SOLAR
May 2014 to December 2017
• Made outbound (cold-calling) and answered inbound calls to and from leads • Gave sales
presentations to prospects via phone and online conference calls • Educated prospects on home solar
can save them money and help the environment • Converted qualified appointment at a high level •
Set qualified sales appointments • Updated CMR systems for each interaction for building relationships
with clients and providing a link for the new interaction • Learned the solar process and made the
decision to buy the system easy • Demonstrating a strong understanding of the company's solar
products, promotions, and sales offerings • Learned and followed script to ask and answer questions •
Maintained strong phone presence and experience
CUSTOMER CARE REPRESENTATIVE/SALES REPRSENTATIVE B2B/B2C (REMOTE
AND CALL CENTER)
SPECTRUM CABLE
February 2011 to May 2014
• Made outbound calls to answered inbound calls to and from existing and potential customers
• Prospected for new customers through cold-calling • Sold and upsold products and services •
Organized customer information and account data for business planning and customer service
purposes • Managed route schedules to maximize time for service and installation • Quickly and
effectively solved customer challenged to include following up to ensure mediation • Maintained
quality control, seeking new ways to improve customer service • Opened new accounts and provided
customer service on existing accounts • Updated CMR systems for each interaction for building
relationships with clients and providing a link for the new interaction • Learned and followed script
to ask and answer questions • Helped to train, motivate, and lead a team of sales associates when
working in the call center
BUSINESS DEVELOPER/SOFTWARE SALES REPRESENTATIVE –B2B INSIDE SALES
(REMOTE)
FIRE-EYE, INC
March 2007 to January 2011
• Researched and identified new business opportunities • Qualified target opportunities and
set appointments • Learned and followed script to ask and answer questions • Developed new
relationships with prospective clients by pre-positioning the company for future accounts • Utilized
and managed and updated a CRM to organize, track, and prospect leads • Cold, warm and hot called
leads on a daily basis • Conducted strategic business planning meetings to identify and evaluate
potential accounts • Made outbound and answered inbound calls to and from leads • Managed billing and performance result for key accounts • Provided front line customer service related to online and
phone orders
AUTO SALES ASSOCIATE
PERRY PERFORMANCE CHEVROLET
April 2001 to March 2007
• Approached customers, listened to their wants, needs and requirements and helped them to select
the right vehicle • Asked questions to customers and assessed what type of car model would perfectly
fit their budge and lifestyle • Walked with customers and demonstrated features of vehicles • Informed
customers about the loan facilities available and helped in processing loan applications • Closed
automotive sales and ensured customers were acquainted with details about warranty, servicing
policies, and paperwork • Developed and implement creative strategies to convert inquiries into sales
• Provided test drives • Planned and organized sales campaigns and promotions • Participated in
auto exhibitions • Collected information from manufacturers about upcoming vehicles and passed
information to customers. 
• Developed and maintained rapport with customers and other dealerships in the area
CUSTOMER SERVICE REPRESENTATIVE/SALES REP. - B2B/B2C (REMOTE AND
CALL CENTER)
VERIZON
February 2000 to March 2007
• Assisted customers with difficulties gaining access to account information online. 
• Handled high call volume while delivering a high service quality • Answered general questions
regarding navigation of the website as well as account information • Made outbound calls through
cold-calling to promote, sell, and upsell products and service to existing and potential customers •
Assisted with closing and transferring customer accounts • Extended quality customer service and
provided complete and accurate responses • Updated CMR systems for each interaction for building
relationships with clients and providing a link for the new interaction
MEDICAL OFFICE ADMINSTRATIVE ASSISTANT/CUSTOMER SERVICE
VIDANT
February 1996 to April 2001
• Used excellent customer service skills • Scheduled appointments and verified insurance • Prepared
appropriate forms and documents for new and returning patients • Completed lab work forms •
Managed co-payments, billing, and other expenses • Communicated with insurance companies
to verify patient coverage, received authorization for special testing and referrals • Prepared
correspondence on behalf of staff, doctors, and facility
Education
DOCTORATE OF BUSINESS ADMINISTRATION in HUMAN RESOURCE
MANAGEMENT
STRAYER UNIVERSITY
2018
MASTER OF BUSINESS ADMINISTRATION in MARKETING
STRAYER UNIVERSITY
2016
MASTER OF BUSINESS ADMINISTRATION in ORGANIZATIONAL LEADERSHIP
STRAYER UNIVERSITY
2014
Additional Information
SKILLS 
• Account management 
• Adaptability 
• Client retention 
• Territory management 
• Customer satisfaction 
• Quality Assurance 
• Strong problem solving ability 
• Strong interpersonal skills 
• Telecommunication skills 
• Great collaboration skills when working with teams to ensure a harmonious and winning team
environment

SKILLS