Quennie C.

ABOUT ME

▪ 16 years in the BPO industry ▪ 14 years in training (various verticals including Banking, Financial, Healthcare, Tech, Telco, Travel, Emerging Markets and Retail) for voice and non-voice support ▪ intensive experience in communication skills development (supporting sites in Cebu, Baguio, Manila and Bicol) for agents, trainers, quality assurance and service delivery in domestic and international programs

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Senior Training Manager

Sutherland Philippines - Mar, 2013 to Jul, 2020, Camarines Sur and Legazpi, Philippines

Training Manager

Teleperformance (formerly known as Aegis) - Jan, 2009 to Oct, 2012, Cebu City, Philippines

Trainer, Communication Skills Development

Teleperformance (formerly known as PeopleSupport) - Jan, 2006 to Dec, 2008, Cebu City, Philippines

Sales Supervisor

Teleperformance (formerly known as PeopleSupport) - Sep, 2005 to Jan, 2006, Cebu City, Philippines

Customer Service/Sales Representative

Teleperformance (formerly known as PeopleSupport) - Jan, 2004 to Aug, 2005, Cebu City, Philippines

English Instructor

Qing Yuan Cambridge English Training Center - Jul, 2003 to Oct, 2003, Qing Yuan City, Guangdong, China

EDUCATION HISTORY

Bachelor of Arts, English

(1998 - 2002) Mindanao State University- IIT