Rahul M.

ABOUT ME

• Attempts and compliance monitoring on breaches.
• RTO initiation and compliance monitoring.
• Handling the Day to Day Operational Activity (Shipment Connectivity, In scan & Out for Delivery)
• NDR process.
• Discussion with Regional managers, TLs and ground team for smooth ops process.
• Coordination with the ground operations team for their query resolution.
• Taking care of the complete reverse pickup process.
• Reports to Management on Daily, Weekly & Monthly.
• Controlling the order cycle.
• Identifying & Resolve client queries.
• Daily Tracking of the Shipments according to the TAT.
• Taking care for all the customer queries related to Delivery, Reverse Shipments etc. (Freshdesk escalation management)

SKILLS