A result oriented professional with over 14 years of experience in the BPO sector (Operations and MIS).
Excellent in developing and implementing operational procedures.
Target and achievement oriented with an ability to take up challenges and perform in changing work environments.
Resourceful at maintaining cordial relations with customers & providing value added customer service.
Good interpersonal, communication and organizational skills with proven abilities in team management and planning.
Analytical bend of mind which enables to resolve critical problem in short interval of time.
Good team handling skills.
Was a part of various re-engineering projects and completely responsibly of making various reports on stiff timelines.
Adaptable of changes as per business requirements.
Reporting to Top Management, design and implement reports as required by Management information needs.