Ray E.
Diversified Digital Business Solutions Provider since 2008
Philippines | Asia/Manila (USD)
Full-time : 30+ hrs/week
ABOUT ME
I'm a highly reliable Business Process and Services Provider. My core competencies lie in Virtual Assistance, Customer and Administrative Support, and Quality Assurance.
If you are looking for the person who puts out fires and improves service levels, then I would be more than happy to work with you!
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Professional Freelancing Experience
(Kindly see client's testimonials in the "Education & Work" tab)
Website Live Chat Support, Chargebar
Asia, Oceania, North America
- Provides customer and sales support
- Assists customer in troubleshooting and identifying product issues
- Responds to tickets and email from existing and prospective clients
Student and Staff Support, Online University
Missouri, USA
- Maintained student records to ensure timely processing of all scheduled academic work
- Assisted in all levels of staff in order to establish procedures for accurate and timely submission of student data as well as various administrative tasks
- Assisted students via live chat, email, and remote desktop connection - Helps oversee other remote/offshore service providers
Live Chat Support, Client Chat Live
Texas, USA
- Engaged in a targeted, customized conversation based on the guidelines provided by Client Chat Live
- Gathered information for prospective law firm clients
- Maintained customer records by immediately updating account information
Data Analyst, Equilar
California, USA
- Read through, interpreted, and helped break down data found in SEC filings
- Tracked executive compensation, benefits, equity, financial, management, and governance data
Marketplace Quality Representative, Upwork.com
California, USA
- Screened new member profiles as well as job postings and application submissions
- Provided accurate quality and productivity reports
- Assisted in other tasks related to the above responsibilities as needed
- Worked as the point person for rolling out process changes and updates
*Comprehensive employment history and CV available upon request
SKILLS
EMPLOYMENT HISTORY OUTSIDE OF TOOGIT
Website Live Chat Support
Chargebar - Aug, 2018 to present, Asia, Oceania, North AmericaStudent and Staff Support
American Online University - Aug, 2012 to Aug, 2018, Missouri, USALive Chat Support
Client Chat Live - May, 2012 to Jan, 2014, Texas, USAEDUCATION HISTORY
B.S., Commerce
(2001 - 2005) University of Santo Tomas
RATINGS AND RECOMMENDATIONS ON TOOGIT
Job in progress
0I will definitely recommend Raymond. He delivered more than what was expected from him. You will not regret hiring him. Thank you, Raymond!
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0Raymond was very punctual and always logged in during his shift.
5Thanks!
3No feedback given
0No feedback given
5Raymond is perhaps the best provider on Odesk. We have used him for years.
5Excellent quality of work, good communication, very competent with use of Excel spreadsheet and most diligent when checking all information over a large website. If needed he will most definitely be employed again for similar work.
5Ray was a GREAT find. He was very helpful and eager to please without any supervision. I could leave everything up to him knowing that everything would be done. When there was a problem, he kept me informed and gave great suggestions. I will definetly use his services in the future. Thanks Ray!!!
5GREAT WORKER!!! Completed all assignments on time. Very helpful. Will definitely work with again!!! Thanks!!!
5A very competent job, followed instructions well and was creative in carrying out the task.
5Will use again. thanks! Good and fast work!
5Raymond is a top notch provider! Raymond assisted in handling and overseeing some critical tasks for our business. Raymond did a phenomenal job and I highly recommend him to assist you and your company. Raymond it a top notch provider!
5I was very impressed with Ray. His work was of high quality and most importantly, he genuinely cared about doing a good job. He communicated frequently and was responsive--he made sure to communicate each day with progress. He completed the work ahead of time. Would definitely use again.
5No feedback given
0Raymond is an EXCELLENT provider. Raymond has assisted me in managing other providers that I have hired. My business is changing and I am putting all outsourcing on hold for a short time. Once my company comes out of the reorganization phase we are in, we will be rehiring Raymond to oversee our other providers. Raymond has attention to detail, he is passionate about his work and he follows detailed, complicated, instructions. If you are looking to hire a trustworthy, experienced, professional and detailed focused provider, hiring Raymond is a MUST! I will be rehiring Raymond again!
5Raymond is an AMAZING worker. I was impressed with his speed, accuracy, as well as level of respect and kindness (He'd always weave a nice word of encouragement into his messages, as well as ask if any changes or corrections needed to be made!) I would highly recommend Raymond to ANYONE seeking assistance. 5 STARS for sure!
5Raymond provided exactly what I asked for and showed creativity and appropriateness in the areas of the project I left to his discretion. He completed this project in the time he estimated and delivered before the agreed upon time, with no need for revision. I would definitely work with Raymond again.
5Ray is a great provider to the task assigned. I would highly consider rehiring Ray in the future.
5No feedback given
0Raymond delivered what was asked in a timely manner. The project was put on hold but I would hire him again if the need arises.
5No feedback given
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