Rekha K. -Goal Oriented Professional wit 7+ Yrs of Exp as Administrative Assistant

ABOUT ME

Summary : Highly enthusiastic professional with proven ability to establish rapport with clients. Dedicated to maintaining Client satisfaction and contribute to company success and revenue. I am an excellent communicator and result oriented performer

Description:
Responsible for ensuring customer satisfaction by handling questions related to the store via e-mail and chat .
Handled 150 to 200 emails a day including enquiries and concers.
Forwarded requests as per escalation policy to higher level of support.
Arranged resolution of customer support issues that can’t be resolved by first line support.
Ensured all customer communications are professional, accurate, and timely.
Resolved requests related to billing and account issues, and some technical assistance.
Prepared technical content for inclusion in the support knowledge base.
Used support applications for recording and tracking problem.
Kept track of personnel in the field to assist with the scheduled appointments for each technician.

Appointment Setting.
Calendar Management.
Travel Planning.
Event Planning.
Time Management.
Foreign Language Skills.
Email Management.
Writing Letters and Emails.

Skills :
MS office tools like Microsoft Word, PowerPoint, Access, And Excel for data entry.
G suite apps like forms, calendar, docs, drive
Indeed
LinkedIn
Ticketing tools like CRM, Zendesk, Service now
Tawk
Milanote
Hootsuite
Cold Calling