Rochelle Pelaez
Techical service representative III
Philippines | Asia/Manila (USD)
Full-time : 30+ hrs/week
ABOUT ME
1. Identifying hardware and software solutions.
2. Troubleshooting technical issues.
3. Installing and configuring hardware and software.
4. Speaking to customers to quickly get to the root of their problem.
5. Providing timely and accurate customer feedback.
6. Talking customers through a series of actions to resolve a problem.
7. Following up with clients to ensure the problem is resolved.
8. Providing support in the form of procedural documentation.
9. Managing multiple cases at one time.
10 Testing and evaluating new technologies.
11. Answering incoming calls and emails.
12. Creating new user/employee account and account deletion in Active directory.
13. Installing required software based on the new user's Role or profile.
14. Analyzing the new request.