Sagar

ABOUT ME

I am Certified ServiceNow Expert having vast hands on experience. I have a thorough knowledge of ServiceNow and experienced in developing several custom appications along with several ITSM processes like Incident, Change, Problem, Knowledge. Also I have good knowledge of Content Management and developing sites with in ServiceNow for End User intractions.
• Consultation, Implementation, design and development. • A ServiceNow Technology Analyst with experience on implementing end-to-end Service Catalog, Incident Management, Knowledge Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System. • Gathering requirements and converting BRD’s into technical requirements. Created design patterns & implementation plans for ServiceNow enhancements. • Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows, ticketing or other ITSM requirements. • Post roll out production support. Experience of handling Bug Fixes and Enhancement requests • Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc... • Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow. • Knowledge of working with different kind of scripts in ServiceNow and their order of execution. • Experience working with email notifications, inbound actions, reports, gauges, and home pages. • Experience on creation of catalog items, wizards, record producers, interceptors, user guide. • Working on creation and customization of complex workflows and custom workflow activities. • Worked with transform maps, data sources and different transform scripts for data loads and management. • Working with schedule jobs, events and triggers to manage business needs and handle background work. • Working with complex UI customization, BMC map customization and UI macros. • Expertise in writing SQL Queries, Dynamic-queries, sub-queries and complex joins for generating Complex Stored Procedures, Triggers, User-defined Functions, Views and Cursors. • Appreciated for suggesting and successfully implementing performance changes throughout different modules of ServiceNow by converting sync server calls to async and use of scratchpad. • Experience with implementing configurable SLA management and License management. • Developing Functional and Technical Specifications and provide User Training. Integrations Done: • ServiceNow - Web service integration (inbound and outbound) with third party application such as netcool Tool, isac, Demax, Telaris etc. • CMS integration through UI pages with Mind Align communicator and user complaint site (Assist). • Integration with processors and URL with Avaya business communication system. • LDAP integration. • Email integration

SKILLS

RATINGS AND RECOMMENDATIONS ON TOOGIT