Sarah N.

ABOUT ME

My previous experience in the online customer service gained me a several professional experiences, with main tasks of:
1. Inward calls, assist customers with all of their inquiries,
2. Outward calls, including: new customer validations, satisfaction survey and follow up calls,
3. Telesales, with a conversion rate reaches to 90%,
4. Complaint handling, escalation and follow up,
5. Have a very strong background of the refund process and banking transactions,
6. Reporting for the project supervisor on daily, weekly basis,
7. Skilled on variety of systems, including: Hybris, SAP, Zendesk Genisis, etc...

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Projects Coordinator

Jordan Green Building Council - Jan, 2016 to Jul, 2016, Amman

Call Center Representative

Aramex - May, 2017 to Jul, 2017, Amman

Social Media Officer

Freelance - Aug, 2017 to Jun, 2018, Amman

Customer Service Adviser

Crystel - Oct, 2018 to present, Amman

EDUCATION HISTORY

Bachelor Degree , Agriculture Engineering

(2011 - 2015) Hashemite University