Shannon B.
Records Management and Customer service Specialist
Canada | America/St_Johns (USD)
Full-time : 30+ hrs/week
ABOUT ME
Friendly Records Clerk with an ability to help maintain document databases and assist other employees and clients find the documents and files that are needed. Knowledge of database management, data entry, correspondence, and bookkeeping. Honest, reliable and committed to keeping an efficient filing system. Patient and empathetic customer service leader with extensive background in conflict resolution and customer care. Desire to leverage talents to pursue challenging and dynamic management role. Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance Customer experiences by employing Service-oriented behaviors, understanding Customer desires and providing customized solutions to build loyalty. Offer demonstrated proficiency in insurance products, services and customer behaviors. Trained in reviewing documents, working with internal and external parties and resolving routine and challenging concerns with independent approach. Capable of identifying and resolving problems, promoting new offerings and outperforming sales goals.