Sheila V.

ABOUT ME

I used to work as a QA specialist for a medical insurance in California or healthcare account in a call center. With this, the account is requiring 100% accuracy since it is an accuracy driven account. We verify such procedure codes and specifications of the insurance are met. We make sure rolls-out and coaching are given as soon as there are new updates from clients. We receive calls from hospitals and other health care provider for them to check whether a specific patient has coverage or do they need to pay an upfront payment like copay. I stayed in that company for over 4 years. After which I went to another company where we check the claims of different patients and see why they were not paid or reimbursed by the insurance. After a year, I flew to the middle east and this time I was a server and lasted for 4 years there. When I got back, I worked at another call center where we are more or less helping disabled and unable to work Americans get their social security benefits. We are like a third party law firm that assists them with the process. We make sure that they understand the process and there are couple of times that mentally challenged clients would talk to you and at first, she would be shouting and then would be crying, so we need to broaden our patience and explain to them why the process would take longer than usual.eCommerce is very competitive nowadays, during my experience, I was tasked to extract daily sales report from different channels like eBay, eBay FBA, Amazon, Newegg, Amazon FBA and Walmart.
I also make sure that all the SKU's for product listings are updated and in a competitive price so we usually do market research. We also maintain consumers high ratings, so if there are delays and missing items, we follow up with the specific channels, there are also times wherein we needed to be drop-shipping products if there is a need to do so.
I am very keen with my work, I make sure all the information and the task I am required to finish will be done before the specified time. I am open to criticism and very independent and I want to be part of your team to enhance more of my skills and knowledge

SKILLS