Shraddha L.
Subject Matter Expert
India | Asia/Kolkata (INR)
Full-time : 30+ hrs/week
ABOUT ME
Manage a team of approx 25-30 Representatives and ensure that all key metrics of performance as per the Client SLA are met and exceeded
• Responsible for ensuring that Service Level Agreements (SLAs) are respected with business, and for the optimization of processes within the section
• Institute creative & innovative Rewards & Recognition activities for enhancing team performance and motivation; foster career advancement of the team members within the project or lateral movement
• Manage team performance and responsible for the overall development of the team
• Provide feedback on employee and/or team performance to the supervisor and/or manager
• Manage team workload distribution and structure to ensure consistent good performance
Passionate in the belief that Subject Matter Expert is essential to the growth and success of an organization that wishes to scale and achieve higher levels of profitability. I'm interested in learning more about or leveraging their unique expertise to solve specific problems or help meet particular technical challenges and an organization’s culture so as to improve the productivity and profitability of a company.