Shyam S.

ABOUT ME

I worked for 3 years in total in the customer service field. At my first organization, I worked as a Technical Support Executive/Billing Specialist/Customer Service Executive and primary responsibilities were to educate customers, how to use the software, follow up customers for feedback and also addressing queries via chat/email. Contacted customers to collect outstanding payments. Responsibilities were unlimited. I dealt with USA/Canada clients. Making sure the customer gets a one-call resolution. Handled average 50-60 calls a day both outbound and inbound and responding to queries via email or chat as much as possible efficiently and professionally. Later on, I joined Credit One Bank(U.S.-based bank) and worked as a Senior Customer Care Executive, answering incoming calls(100-150/day ), filing fraud reports, assisting the customer in case of dispute charge, Processing payments and many more. In my successful 3 years of experience, I learned attention to detail is important cause one small mistake could damage the reputation of an organization. If required must go the extra mile to satisfy the client.

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Customer Support Executive

First Serve It Solutions Llp - May, 2015 to Dec, 2017, Delhi

Senior Customer Service Executive

IEnergizer - Jan, 2018 to Apr, 2018, Noida

EDUCATION HISTORY

B.com, Commerce

(2019 - 2019) Indira Gandhi National Open University