Valerie Juliata

ABOUT ME

Team Leader
✓ Mentor and manages SMEs on their day-to-day tasks as product support experts
✓ Ensures transparency on updates related to any product/process change down to agent level
✓ Analyses program’s performance (CRV Metrics) and provide initiatives to maintain client goals

• Compliance Lead
✓ Oversee processes implemented by the program for compliance and hygiene metrics
✓ Maintain and revise guidelines (if needed) to ensure calibration all across the platform

• Project Lead
✓ Leads program-initiated projects and/or approach in driving certain goals
​​Major Program Projects and Initiatives: (2018-2019)

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Team Lead

TDCX - Jun, 2020 to present, Philippines

Team Leader

Concentrix - Aug, 2011 to Jun, 2019, Philippines

Customer Support

APAC - Jun, 2009 to Jun, 2011, Philippines