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Browse Our Top Rated Communication Skills


Mark B.A-list Virtual Assistant, Philippines
$6 /hr
5 Years Exp.
0 Followers
I have worked in hospitality industry for 8 years in various positions delivering outstanding quality customer service and leadership support.I am now...Read More
Synru C.Social worker, marketing, Bible teacher, Malaysia
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I am majoring communication and marketing degree and have 3 years working experience.
Karl Vincent T.administrative assistant / 9 units of Masteral, Philippines
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I finish 9 units of my Masters in Public and Business Administration. I am a graduate of Marketing Management. I used to worked in BPO industry way ba...Read More
Christine A.English teacher, Philippines
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I am a writer by passion and a certified ESL teacher. I've been with the job mentioned for 2 years and was linked to sales for real estate and ca...Read More
Sherlita Legal Assistant, Philippines
$8 /hr
10 Years Exp.
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I am computer literate and has been in working in a law firm as legal assistant for 5 years.
Jawwad Z.English language teacher , India
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4 Years Exp.
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I’ve got 4 years of experience in teaching English. My skills include multi-tasking, communication abilities, enthusiasm and adaptability. I take onli...Read More
Nkan N.Customer Service Executive, Nigeria
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I've been a customer service executive and manager for 11 years with a telecommunication company.
Mohameed Raifq i ma senier graphic designer, Bahrain
$30 /hr
13 Years Exp.
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i have over 13 years experience in printing and packaging industries
Deji A.Proofreading Expert, Nigeria
$2 /hr
1 Years Exp.
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I am into telecommunications, proofreading documents and articles.
Ay S.All rounder , Pakistan
$5 /hr
0 Years Exp.
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I use to make videos on youtube and could write
Pursuing Master of Business Administration, I'm DELF B1 certified in French and currently preparing for B2 level. Completed my graduation (B.com)...Read More
Kishori T.Costumer service , India
$9 /hr
6 Years Exp.
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I have a 6 month experience in BPO. I learned ms office and Excel and also have work experience in it.
Austen S.Security , United States
$12 /hr
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I am certified correctional officer Army reservist for military police Marine corp truck driver Triple canopy security contractor
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Ashita S.Back end Support, India
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I am Engineer with a flexible bent of mind and skills. A quick learner and a professional at work is what describes me best. Having worked with the to...Read More
Tejeswini B.Personality development tutor, India
$9 /hr
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I have qork experience of 2 years as inside sales executive and hr
Jeffrey Customer service representative, Philippines
$22 /hr
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Im am a call center agent technical expert,i was working as one of the prmo merchandising coordinator of johnson md johnson philippines.
Hrd S.human resource officer, Philippines
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Recruitment
Orlane Mwanayera Coordinator, Kenya
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I am a certified landscape designer with 5 year experience. I hold a bachelor degree in Environmental design from the University of Rwanda, Kigali. Ov...Read More
Jhony J.Diligent and dynamic, Philippines
$4 /hr
9 Years Exp.
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experienced as Front line crew and Finance Staff in a hospitality and service company for a couple of years until I graduated my degree of BSBA-Human...Read More
Maynard R.Customer Service, Philippines
$15 /hr
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I am skilled in marketing, I also have an experience in customer service in a hotel as an intern for 2 months. I am interested in sales in marketing a...Read More
Lucy O.PR Practitioner, Kenya
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2 Years Exp.
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I am a certified graduate student of Bachelor of Arts(Linguistics, media and communication). I have strong command in English and Swahili language bot...Read More
Srishti K.Customer service executive , India
$1 /hr
7 Years Exp.
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Hi my name is Srishti Krishnan.I have worked as an HR recruiter for 6months and then shifted to BPO where in i was working for US clients over there i...Read More
Sahithya risk investigator , India
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i worked for amazon for an year in TRMS [transaction risk management services]. im presently preparing for competitive exams , i would like to work fr...Read More
Professional Document Management, Well versed in Written & Oral Communication, Self Starter, Proactive, Able to Work Independently, Ability to Org...Read More
The atmosphere around me since my childhood, have made me expert in handling any situation just by pleasing words and playing word games, and also dur...Read More
Meryl S.freelancing, Philippines
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I have experience in customer service representative in a local company
I am a professional Manager with good writing skills. My expertise is in writing articles, making book reviews and content writing. I have ten plus ye...Read More
Sachin Sabariram Part time freelancer, India
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Articles Related To Communication Skills


In almost every industry, customer service agentsact as intermediaries between companies and customers. They answer questions and resolve issues with a company's products or services, and they are often the only communication a customer has with a company.

 

To become a customer service representative, you need to be an excellent communicator. You should have the ability to converse with anyone since customer service representatives talk to multiple people throughout the day. There is no educational requirement needed to become a customer service representative, but a high school diploma and previous work experience are often preferred. Becoming a customer service representative is also a great entry-level job.

 

Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

 

Customer service representatives usually receive short-term on-the-job training, typically lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.

 

General customer-service training may focus on procedures for answering questions, information about a company's products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

 

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

 

Important Qualities for Customer Service Representatives

  1. Communication skills. Customer service representatives must be able to provide clear information in writing, by phone, or in person so that customers can understand them.
  2. Customer-service skills. Representatives help companies retain customers by answering their questions and responding to complaints in a helpful and professional manner.
  3. Interpersonal skills. Representatives should be able to create positive interactions with customers.
  4. Listening skills. Representatives must listen carefully and understand a customer's situation in order to assist them.
  5. Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
  6. Problem-solving skills. Representatives must determine solutions to a customer's problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

In the age of smartphones, it is critical to ensure your business  grabs maximum eyeballs and in the most interesting manner possible. Toogit is the unique resource that enables an easiest options to hire a best content writer for your businesses. In-depth research, data mining, web marketing, copywriting, editing, and preparing summaries, etc, our top talented freelance content writers are always ready to deliver your needs.

 

Why Developers Write Horrible Documentation

Your developers love to solve problems, implement new features, and squash bugs. And, they are pretty brilliant at this. But, they hate writing. Most engineers can’t write a single coherent sentence, let alone a user manual.

 

That’s because writing and programming are two different skills. One requires abstract thinking and problem solving while the other requires great language skills, conciseness, and playfulness. Sure, both developers and writers share some skills like reasoning and problem solving but they manifest differently.

 

That’s not to say that all developers are bad writers. Some of them know how to create straightforward, well-organized sentences. For most of them, however, this task is a challenge, and they’ll do anything to escape the act of writing. So, even though your developers understand your product best and might seem like the perfect person to create user manuals, it’s actually better to work with a technical writer.

 

We know what you’re thinking

Professional writers can adapt everything from their tone to their writing style to the identity of your business. They conduct interviews with you and your employees to get a feel of the personality of your company. Niche expert writers often have hands-on experience in your industry so getting to the heart of complex topics isn’t something difficult.

 

Writers may specialize in an industry or by project type. Such as tech writers or those who only write direct mail pieces. Although writer portfolios may include a mix of project types, writers usually fall into one of these three categories:

 

Content writer: These non-advertising writers are skilled at writing blog posts, ebooks, and whitepapers.

 

Advertising writer: Many worked in ad agencies and are familiar with graphic-heavy projects, slogans, or mixed media campaigns.

 

Sales writer: They work on projects focused on conversions. Such as getting the click, call or purchase. Projects include product packaging to email campaigns and landing pages.

 

You can start finding the ideal freelance writer by…

 

Write a great Job Post to hire content writer

The goal of your job post is to help the right freelancer find you. You can do this by writing a strong project description, which is simpler than you might think.

Your job post just needs to answer these three questions: 

What do you need done? 

When do you need it? 

What are the start and end dates for your project? 

 

These details not only help you attract more skilled freelancers, you’ll also receive more accurate proposals.

 

Now that you posted your job and received a bundle of proposals, here’s how to quickly identify the most ideal top talent for your project.

 

1. compare freelancers

Narrow down your initial pain by filtering out these proposals & compare the selected proposals to judge which one is the well suited for your needs

 

2. Interview Them On Toogit Messenger

Once you narrow the shortlist down further, schedule a interview with them using Toogit Messenger. Many companies prefer video over phone because video lets you see their body language and hear their tone of voice. But sometime or in the writing case as you can view their skills on chat you never found this on other side. Ask questions that help you understand their process and passion for writing, and your project.

 

3. Test them with small assignment

Once you identified the finalists, consider giving each writer a small test assignment. 

 

4. Hire them on Toogit and Get started with Toogit’s unique project management tool. Toogit is a premium freelancing site with all the premium features to help you find the best candidates for your job and help complete the job.

 

How Content Writers Work

Content writers work with their clients in order to determine how to bring the greatest possible benefit to potential readers. This requires thoughtful conversations between writers and their clients, plus extensive research to locate the best possible information. Being able to understand business models and the client’s overall goals are also important, so superior communication is always a necessity.

 

Some content writers may handle more advanced tasks like preparing ad copy, technical writing, or explainer/video scripts. Others could have backgrounds in marketing, search optimization, journalism, business, or a number of other fields to make their services more comprehensive for their clients.

 

Considerations For Hiring A Content Writer

There are a wide range of professionals in the field of content writing with different levels of experience, so it’s important to have a clear understanding of the type of services you’re required. For instance, novice content writers may be suitable for writing things like blog posts and product descriptions. It may require a more senior content writer, however, to clearly articulate complex topics for the general public.

 

How To Choose A Best Content Writer

Since writing is the most important skill, you should look for well-written custom proposals that directly answer each of the questions posed in your job description. Also pay attention for any typos or poorly written sentences since it’s a direct reflection of the work you’ll likely receive. The same goes for any messages or emails exchanged during the selection process; top professionals will be quick to respond with excellent communication skills.

 

Additionally, remember that your brand has a distinct personality of its own—even if it hasn’t been actually defined yet. You want to find a writer who can capture the appropriate tone and create content that will resonate with your audience.

 

Finally, be sure to ask plenty of questions about the writer’s experience and familiarity with your industry. The more comfortable you feel with a writer during the hiring process, the better the overall experience will be in the long run.

Ghostwriting can be a great career if you are a talented writer who is full of ideas and good at analysis and at capturing the style and tone of various publications and of clients whom you'll be working with. However there are some things you should be clear about before starting to work as a ghostwriter.

What is Ghostwriter?

I think most of us know what a Ghostwriter is. As defined by Wikipedia, it’s:

“A person who is hired to write literary or journalistic works, speeches, or other text that are officially credited to another person as the author.”

A writer who is paid to write articles, books, reports, stories, website material or other content that is officially credited to another person is called a ghostwriter. A ghostwriter writes a piece of work, such as non-fiction or fiction, but does not put their name on it. Political leaders, celebrities, website owners, and executives typically hire ghostwriters to draft or edit their written material.

If you want to make money telling other people’s stories on the sly, you’ll have to be a good listener, a good researcher and a good writer. If you can do all that, you could make a living from this type of freelance work.

What does a ghostwriter do?

Ghostwriters are paid to write for someone else and allow them to put their name on that. Ghostwriter is their secret weapon behind the scenes. There is a high demand for ghostwriters to provide a wide range of content, like blog posts, articles, non-fiction books, and even celebrity autobiographies. Websites perpetually want fresh and interesting content. Many of us dream of getting a bestselling book, but simply don’t have the writing skills. You will satisfy all these needs and get paid doing something you like.

How to become a Ghostwriter?

  • Gain experience: Ghostwriting is an excellent source of income and a great career alternative for an accomplished writer, it's certainly not an entry-level position. If you haven’t been published yourself, it’s unlikely you’re able to write to a publishable standard for someone else. Seriously, how are you able to write a book for someone else, in their voice, when you’ve never written one yourself? Better yet, write two or three. Shoot for a minimum of 50,000 words each so you get a sense for writing something that long dealing with the nuances of voice, narrative, flow, etc.

This makes sense on two levels: firstly, you need to be able to market yourself as a successful and experienced writer to potential clients who will be paying you to write for them. Secondly, you’ll need the experience you’ve acquired so far to navigate through a ghostwriting project.

  • Identify your niche: While it is great to experience with various things when starting out as a ghostwriter, most ghostwriters have a “niche”: a unique point. Are you working on lyrics for top bands? Do you write business books? Make sure to concentrate on one thing. while it’s tempting to want a broad ghostwriting portfolio, having a specialist field can make you an professional in that niche, and you're more likely to get better, high-quality ghostwriting work in that area.
  • Ability to work on tight deadlines: As a ghostwriter, you have to gather a deep understanding of your client’s needs and expectations. At the beginning of a project, you’ll get brief descriptions of project, outlining complete guidelines, expectations, and deadlines. And deadlines you'll get, you can’t expect an entire publishing team to wait for you while you sit around waiting for inspiration to strike.

If you’re an experienced writer, you’ll already know how to establish a regular, hardworking rhythm that works for you. However, it’s necessary to keep in mind that a ghostwriting project isn't something that may be completed in your own time. Do you have enough self-discipline to visualize a project through over a long period of time? Some ghostwritten projects take a few years to write, and procrastination is all too simple when you think you have all that time to achieve it.

  • Research and communication skills required: Ghostwriting isn't the simplest job in the world. It requires smart communication skills and extreme patience in some cases for you to be able to do the work. You’re required to be a listener and a researcher. This sounds simple, but if you happen to be working with an uncommunicative subject, then it will really feel like a bloodshed.

Ghostwriters not only write up the story but do the majority of the legwork. If it’s an autobiography, you’ll require a top-notch interview skills. For other non-fiction ghostwriting, you’ll most likely be researching away.

Quality research also provides you the opportunity to confirm the information that your client has given you. Doing this doesn’t mean that you just disbelieve whatever they’ve told you. You’re simply fact-checking and qualifying the information that you just have been given that is your job.

  • Put your ego aside: Ghostwriting isn't about you. It’s about your client. It’s obvious that you need to be an excellent writer but you also need to be comfortable switching your writing style to encapsulate your client’s voice, even though you're thinking that yours is better.

As a ghostwriter, your name won’t appear on the cover and the most you'll hope for is a thank you in the acknowledgements section, so there’s no area to enjoy dreams of seeing your name in print. You would possibly want to shout about your achievements but remember that you’re being paid to stay quiet.

If you can persuade your ego to step aside to put in the diligence for someone else, you'll gain publishing success and build a solid, skilled reputation through your ghostwritten work.

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Customer Service

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In the age of smartphones, it is critical to ensure your business  grabs maximum eyeballs and in the most interesting manner possible. Toogit is the unique resource that enabl...

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Academic Writing & Research

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