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Browse Our Top Rated Customer Experience Experts


Melisa Customer Satisfaction , Canada
$8 /hr
12 Years Exp.
0 Followers
I consider myself to be a self-motivated, results-oriented, who is passionate in anything that I do, as I believe that anything done is worth doing to...Read More
Stephanie Hines Administrative Assistant , Jamaica
$17 /hr
5 Years Exp.
0 Followers
I am a certified administrative assistant
I have a 9 year experience with customers and offer the best service, to companies who need my help I have worked with Over thousands of customers.
Marvin A.Customer Service and Experience, Philippines
$5 /hr
12 Years Exp.
0 Followers
A nursing graduate with four years of experience handling email support for a local insurance company and more than ten years of experience in the cus...Read More
Dindo A.Analytic Customer Centric Professional, Philippines
$16 /hr
24 Years Exp.
0 Followers
I have 24 years of experience to offer. From technical works, project management and completion, technology driven fulfillment, people and performance...Read More
Anendra P.UX/ CX/ Experience Designer, India
$20 /hr
1 Years Exp.
0 Followers
I am a thoughtful problem solver with interest in digital product and service design. I look at every problem from the functionality perspective so as...Read More
Jefferson M.Team Leader, Philippines
$5 /hr
11 Years Exp.
0 Followers
I've been working in a BPO industry for nearly 11 years now. Been an agent for different line businesses and became part of the management group...Read More
Divine Customer Care Specialist, Philippines
$15 /hr
3 Years Exp.
0 Followers
For the years of experience I have with the Industry I am in (BPO), I get to adapt to different types of personalities and people internationally may...Read More
Russel W.Administration and Communication Professional, Kenya
$50 /hr
5 Years Exp.
0 Followers
I am a communication and administration professional with a degree in International Relations and diplomacy with Information Technology. I have five y...Read More
Anne A A.Customer service, Kenya
$8 /hr
2 Years Exp.
0 Followers
Am a self confident lady good in customer care services and research
Rachelle M.Content Analyst, Philippines
$6 /hr
1 Years Exp.
0 Followers
I am currently the content writer of my team.
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Articles Related To Customer Experience


In almost every industry, customer service agentsact as intermediaries between companies and customers. They answer questions and resolve issues with a company's products or services, and they are often the only communication a customer has with a company.

 

To become a customer service representative, you need to be an excellent communicator. You should have the ability to converse with anyone since customer service representatives talk to multiple people throughout the day. There is no educational requirement needed to become a customer service representative, but a high school diploma and previous work experience are often preferred. Becoming a customer service representative is also a great entry-level job.

 

Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

 

Customer service representatives usually receive short-term on-the-job training, typically lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.

 

General customer-service training may focus on procedures for answering questions, information about a company's products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

 

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

 

Important Qualities for Customer Service Representatives

  1. Communication skills. Customer service representatives must be able to provide clear information in writing, by phone, or in person so that customers can understand them.
  2. Customer-service skills. Representatives help companies retain customers by answering their questions and responding to complaints in a helpful and professional manner.
  3. Interpersonal skills. Representatives should be able to create positive interactions with customers.
  4. Listening skills. Representatives must listen carefully and understand a customer's situation in order to assist them.
  5. Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
  6. Problem-solving skills. Representatives must determine solutions to a customer's problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or needs to change their order, the customer service representative walks them through the correct steps. Customer service representatives will also provide additional sales or products, or sell products or services directly.

 

What Customer Service Representatives do?

Customer service representatives typically do the following:

 

  • Listen to customer’s questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customer’s questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

 

How to define your Customer service project?

Your job description is the 1st touch point between your company and your new hire. With millions of people looking for jobs on so every month, an excellent description will assist you attract the most qualified candidates to your open position. To urge you started, here are some tips for making an efficient description.

 

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

 

Basic of customer service project description are as follow:

  1. State a brief one to two sentence overview of the project objectives.
  2. State this in one sentence so the professional understands how the work fits into the bigger picture.
  3. Be specific with requirements, such as specific software knowledge, typing speed, and language fluency.
  4. Enter a start and end date. Most independent contractor projects are project based and/or short-term. If you’re unsure of the end date, or if the work may be ongoing, you may need to consult your HR partner or other advisor to verify the worker’s classification.
  5. Independent contractor work is often paid at a fixed price. When paying hourly, you may want to specify the maximum number of hours for the project if any.

 

Sample:

We need an experience agent for a ten month project, expected to require 25 hours/week of services, from [start date] to [end date]. We’re launching a multimedia campaign that’s expected to dramatically spike call volume. You’ll work from your own location to handle product calls, take orders, and process payments.

Skill Requirements:

  • Knowledge of Zendesk and Salesforce software
  • Expertise in providing customer service via phone and live chat
  • Fluent in English and Spanish
  • Handle 10-15 calls per hour
  • Ability to upsell and cross-sell products on the phone
  • Basic knowledge of Microsoft Excel

In modern online digital world, there are thousands of competitors and everyone has to compete for user attention. How can you differentiate your product from your competitor product? The solution is UX design.

Now a days, the role of UX designer has an interesting and valuable place in business development because user experience designer have a different ideas to create a product and continually look for ways to improving the general experience of the users when they interact with the application or website in order to achieve its objective to provide the maximum customer satisfaction. It keeps customers in mind and creates the basic skeleton of any application. It focuses on the ease of use or wireframing an application and structuring all its elements and components appropriately to create the user flow.

If you have a product or website, no matter how functional, should be understood by a user. The most important step in creating digital product is not only attract visitor but also provide real value to them. If you would like to create a digital product with great user interface and user experience, you need to do a complete researched, and detailed learning to understand your user, and the process of graphic interface design. And you actually need designers to manipulate all these processes. UX design expert have an experience about what your users wants, does, thinks, sees, feels and likes in digital world.

If an app is getting low ratings, bad reviews, and complaints about its usability, or a web site is not generating the expected conversions, it may be time to bring in an UX expert.

Why UX Designer Role is Important

UX is about creating things usable and sensible. UX designers usually spend a lot of time on research and deep data analysis. Depending on the stage of the product and also the quality of the available analytics resources, UX designers draw the proper conclusions as well as make some predictions relating to the product's strengths and weaknesses. UX has involved in element of research, testing, business analysis, project management and wireframing. In the research phase UX designer focus on the end user of the product and the goals of your business and provide a data about what potential customer needed and how to provide the maximum satisfaction to potential customers.

How to hire UX designer?

I am sharing some tips regarding how your business can find and hire the perfect UX Designer to finally improve your usability and conversion rate.

  1. Before going one step towards hiring a UX designer keep in mind that you almost certainly need to hire a UX Designer for increasing the conversion rate of a landing page, to increase sales on the checkout or to boost the onboarding expertise to convert additional trials to paying customers. Write down your main reason and find a right candidate on Toogit.
  2. If you want to find out, Can this UX designer do the job efficiently? Review portfolio, ask questions, and give design exercises. Define your small business task and designer need to do those task before selection, because you need to know, He has to be good at explaining what he does and how something works. Of course you don’t need to understand all the tasks that your designer must do. But you should be ready to tell them your main requirements and expectations.
  3. A good UX designer will always ask a lot of questions about users and how every detail in the product’s functionality is supposed to help add value. If the designer isn’t doing this, you’ve gotten the wrong one.
  4. Post your UX design job post with complete requirement on Toogit. UX Designers on Toogit are highly skilled and talented, hiring UX Designers on Toogit is safe and the money is released to the Freelancer only after you fully satisfied with freelancer's work.

Tips for writing a successful job post

  1. Try to keep the length of the job posting to a single page.
  2. State your expectations and requirements clearly.
  3. What skills do you expect? What tasks and deliverables need to be created?
  4. What is your budget and do you pay by hourly rate or by project completion.
  5. Write a bit regarding your target market and users, why are they interesting to work with.
  6. What challenges would the required Designer need to complete? Why will it be an interesting project to work on?

 

Sample job description

Job title: Need UX Designer to design software and platforms

Job description: 

[Your company short description]

We are searching for an UX Designer to design software system and platforms that meet people’s needs. You’ll combine interfaces and workflows to boost user experience. In this role, you must be an analytical and creative designer who is ready to understand user needs and solve issues. A strong portfolio of successful UX and other technical projects is important. We will pay $25/Hour.

Ultimately, you'll build our product more easy and intuitive to attract and retain customer.

Responsibility:

  1. Create UX deliverables appropriate to the project, including high & low fidelity prototypes, problem analysis, content strategies, user flows, and wireframes.
  2. Understand product specifications and user psychology.
  3. Conduct concept and usability testing and gather feedback.
  4. Define the right interaction model and evaluate its success.
  5. Develop wireframes and prototypes around customer needs.
  6. Work with UI designers to implement attractive designs.
  7. Communicate design ideas and prototypes to developers.

This is a 2 year contract with the possibility for freelancer based on performance.

Project payment will be based on hourly rate.

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