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Browse Our Top Rated Customer Experience Experts


Benard M.customer experience executive, Kenya
$14 /hr
5 Years Exp.
0 Followers
I am a certified customer experience executive with over 5 years experience in a major and busy telco company
Yug J.Customer Success, India
$12 /hr
3 Years Exp.
0 Followers
I'm a seasoned Customer Success Manager with 3-year' experience in the coworking and Internet industry. I'm passionate about solving pr...Read More
Kathleen P.Customer Support Manager, Philippines
$14 /hr
4 Years Exp.
0 Followers
I have worked in customer service for a start-up for the past 3+ years, I moved my way up to team manager, and then assistant operations manager. In o...Read More
Jonathan S.Customer Service Administrator, United States
$20 /hr
10 Years Exp.
0 Followers
I'm an I.T. Geek At heart that loves customer service. It's my passion, my drive to be able to help people in all walks of life with from ev...Read More
Raffi T.Sr. Manager Digital Channels, Kuwait
$15 /hr
13 Years Exp.
0 Followers
I am experienced digital channels manager working on developing mobile apps and eCommerce platforms and increasing user growth and adoption
Josephine Customer service, Philippines
$5 /hr
0 Years Exp.
0 Followers
I worked in Thailand and in Qatar as a Customer Representatives. I have a knowledge in secretarial jobs, online jobs, photo market and an English teac...Read More
Mpho M.Financial advisor, Lesotho
$12 /hr
0 Years Exp.
0 Followers
mphow Mpho M. Public profile Post a Project Download the App Get Free Credit Dashboard My Projects Browse Projects Browse Freelancers Browse Local Job...Read More
I am a certified multi-skilled agent that handles inbound calls, chat and emails. A customer centric agent for a total of 4 years now with trophy and...Read More
Lei R.Customer Service, Costa Rica
$55 /hr
2 Years Exp.
0 Followers
I am good in customer service, experiencing 2 years and half
Ja Y.Quality Assurance Analyst, Philippines
$7 /hr
6 Years Exp.
0 Followers
I am a Customer Service Expert with 6 years of experience. 2 years as a Quality Assurance Analyst and Customer Insight Consultant Role that focus in p...Read More
Nivetha M Customer service management, India
$12 /hr
6 Years Exp.
0 Followers
• A Graduate with 6 years of professional experience in Managing clients. Handling and amend their queries and reporting globally • Sound knowledge...Read More
Subhankar Cues timer relationship manager, India
$5 /hr
15 Years Exp.
0 Followers
A technology certified person wants to learn new things while work on few things
Serjin Nicolai Magaan Customer Experience Supervisor, Philippines
$4 /hr
9 Years Exp.
0 Followers
I am a customer experience supervisor with two years of experience and with strong background in reporting using microsoft excel tools such as pivot t...Read More
Jason B.Customer Service Specialist, Philippines
$4 /hr
6 Years Exp.
0 Followers
Looking for an experienced customer service representative to help your company grow? I am the right person for that. I have 6-7 years of experience a...Read More
Shani O.Quality Assurance & Process Analyst, Jamaica
$20 /hr
18 Years Exp.
0 Followers
DEDICATED ENTERPRISING PROFESSIONAL with greater than 10 years of customer service and supervisory management experience. Effective in managing multip...Read More
Subodh J.Rockstar Customer Support Professional, India
$15 /hr
6 Years Exp.
0 Followers
I am a seasoned customer support consultant with over 6 years of experience in the service industry including hardcore technical support mostly over t...Read More
Alona D.Sales and Billing Support. Team Leader. , Philippines
$4 /hr
12 Years Exp.
0 Followers
I am a Team Leader for 10 years and handled numerous client projects and excels in Back Office tasks. I had been working in a BPO industry for 12 year...Read More
Nancy W.Customer Service Enthusiast, Kenya
$8 /hr
5 Years Exp.
0 Followers
I have 4+ yrs experience as a customer service officer in this areas; Ticket support, phone support, Social Media support, email marketing and live c...Read More
Nikhil B.Analyst, India
$14 /hr
7 Years Exp.
0 Followers
Experienced Analyst with a demonstrated history of working in the Market Research and 6+ years of experience WebChat industry. Skilled in Customer Rel...Read More
Michael John G.Associate Manager, Philippines
$4 /hr
7 Years Exp.
2 Followers
I have 7 years experience in customer service. I was a chat support agent for 4 years and 3 years as an associate manager handling a team of chat agen...Read More
I worked in a BPO company as Quality/Customer Experience Analyst. Assist in development, implementation and maintenance of the Quality Management prog...Read More
Akshaya Senior Community and Operations Lead, India
$21 /hr
4 Years Exp.
0 Followers
Worked on customer engagement, alliances and integrations to provide a wholesome customer experience in a collaborative workspace by, ● Engaging wi...Read More
Cherry K.Time management and data entry , India
$9 /hr
2 Years Exp.
0 Followers
Highly motivated individual who is eager to learn and excel with exceptional leadership, team-building, problem-solving and other interpersonal skills...Read More
Elan Floyd Lim Customer Service and Sales, Philippines
$12 /hr
12 Years Exp.
0 Followers
Results-oriented Customer Service/Inbound Sales Manager. Over 7 years of call center experience and 5 years Remote Job Position with proven leadership...Read More
Robi Grace Pacot Customer Service Team Manager, Philippines
$14 /hr
4 Years Exp.
0 Followers
I worked as a Customer Service team manager for almost 4 years. I worked for billing, tech support, retail like BDL and Amazon, travel and healthcare...Read More
Ali Telesales/Customer service inbound/outbound , Lebanon
$4 /hr
6 Years Exp.
0 Followers
I Have a wide experience in customer service and telesales for more than 6 years, in different languages (English and Arabic). I worked in telecommuni...Read More
Sudip Kundu Customer Service Specialist, India
$11 /hr
2 Years Exp.
0 Followers
I am a customer service representative for last 2 years, I have experience working for the world's largest 4G network as a customer service repre...Read More
Carina Travel and tour coordinator, Philippines
$10 /hr
0 Years Exp.
0 Followers
I am a bachelor degree. I took tourism management. I experienced working as a travel agent and tour coordinator and i love doing this kind of job. And...Read More
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Articles Related To Customer Experience


In almost every industry, customer service agentsact as intermediaries between companies and customers. They answer questions and resolve issues with a company's products or services, and they are often the only communication a customer has with a company.

 

To become a customer service representative, you need to be an excellent communicator. You should have the ability to converse with anyone since customer service representatives talk to multiple people throughout the day. There is no educational requirement needed to become a customer service representative, but a high school diploma and previous work experience are often preferred. Becoming a customer service representative is also a great entry-level job.

 

Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

 

Customer service representatives usually receive short-term on-the-job training, typically lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.

 

General customer-service training may focus on procedures for answering questions, information about a company's products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

 

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

 

Important Qualities for Customer Service Representatives

  1. Communication skills. Customer service representatives must be able to provide clear information in writing, by phone, or in person so that customers can understand them.
  2. Customer-service skills. Representatives help companies retain customers by answering their questions and responding to complaints in a helpful and professional manner.
  3. Interpersonal skills. Representatives should be able to create positive interactions with customers.
  4. Listening skills. Representatives must listen carefully and understand a customer's situation in order to assist them.
  5. Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
  6. Problem-solving skills. Representatives must determine solutions to a customer's problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or needs to change their order, the customer service representative walks them through the correct steps. Customer service representatives will also provide additional sales or products, or sell products or services directly.

 

What Customer Service Representatives do?

Customer service representatives typically do the following:

 

  • Listen to customer’s questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customer’s questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

 

How to define your Customer service project?

Your job description is the 1st touch point between your company and your new hire. With millions of people looking for jobs on so every month, an excellent description will assist you attract the most qualified candidates to your open position. To urge you started, here are some tips for making an efficient description.

 

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

 

Basic of customer service project description are as follow:

  1. State a brief one to two sentence overview of the project objectives.
  2. State this in one sentence so the professional understands how the work fits into the bigger picture.
  3. Be specific with requirements, such as specific software knowledge, typing speed, and language fluency.
  4. Enter a start and end date. Most independent contractor projects are project based and/or short-term. If you’re unsure of the end date, or if the work may be ongoing, you may need to consult your HR partner or other advisor to verify the worker’s classification.
  5. Independent contractor work is often paid at a fixed price. When paying hourly, you may want to specify the maximum number of hours for the project if any.

 

Sample:

We need an experience agent for a ten month project, expected to require 25 hours/week of services, from [start date] to [end date]. We’re launching a multimedia campaign that’s expected to dramatically spike call volume. You’ll work from your own location to handle product calls, take orders, and process payments.

Skill Requirements:

  • Knowledge of Zendesk and Salesforce software
  • Expertise in providing customer service via phone and live chat
  • Fluent in English and Spanish
  • Handle 10-15 calls per hour
  • Ability to upsell and cross-sell products on the phone
  • Basic knowledge of Microsoft Excel

In recent years, there has been a big surge in Cloud Computing Technologies. One such technology which has an immense impact on the world of computing is Salesforce.

 

Salesforce is customer relationship management (CRM) product, Salesforce also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics and application development.”

 

Before Salesforce, Customer Relationship Management (CRM) solutions were hosted on a company’s own server. Can imagine the cost and time it took for companies to have their own CRM solutions? Well, it used to take months or even years to set it up and the cost went up to millions of dollars. Even after setting up, they were extremely hard to use. The feasible solution is to building an affordable CRM software and delivering it entirely online as a service. This was the main idea behind Salesforce. Started as a Software as a Service (SaaS) company, Salesforce has grown into the fifth-largest software company in the world.

 

Salesforce will maintain to be a powerful area for the career opportunity. If the economy remains to grow, demand will maintain to exceeds, as a result, it provides better opportunities and higher salaries. If the economy declines, space will be more resistant to downturns than most, resulting in better job security.

 

Future of the CRM Market

Software as a service (SaaS) products have become increasingly popular and have driven the growth of the CRM market. It's predicted that SaaS CRM solutions will reach a deployment rate of 80 to 85% by 2025. Are you looking for CRM Marketer? Follow to reach your goal.

 

In the near term, the CRM software market is growing at a compound annual growth rate (CAGR) of 14%. The cloud-based CRM subsection of that market is growing at a compound annual rate of 22%.

 

Ninety-one percent of companies already using Salesforce admit that it helps their marketing teams maintain a strong voice with clients and consumers. What's more, 64% of marketers report that they place a higher value on maintaining existing clients than trying to acquire new ones, adding to the need for Salesforce. These numbers show that cloud-based CRM software will become a ubiquitous tool for client-driven companies around the world.

 

Salesforce is the top cloud-based CRM on the market. It has a market share of more than 15% and consistently generates upward of $1 billion more in revenue than its closest competitor. Salesforce has positioned itself well to take advantage of the future growth of the industry.

 

FROM NOTHING TO SALESFORCE ADMIN/DEVELOPER?

The great thing about Salesforce is when we start out we don’t need to know any programming languages. When we create business applications in Salesforce, a lot of it is “click development” or “click configuration” to create applications. Not to say this is “easy”, but it’s all learnable! I have a great belief that if we put our mind to it, we can achieve anything even if we and others think we can’t.

 

It’s odd that people from different industries don’t think they have transferable skills. I think this comes from the perception that Salesforce is a “technical system”. Salesforce is a system that enables companies to manage their day to day operations. That could be Sales, Service, Finance, Operations, Marketing, and Manufacturing! It can touch every part of a business. The businesses that implement it well, are those that consider it a business system that is enable and support their workforce. Those companies that think of Salesforce is an “IT system” and should be implemented by IT, but actually it’s a business system and should be run by the business. Because of this we still have invaluable experience that can complement a career in Salesforce.

  • Job roles available for Salesforce professional:
  • Project Manager
  • Salesforce Architect
  • Salesforce analyst
  • Salesforce consultant
  • Salesforce developer
  • Salesforce admin

 

HOW TO GET STARTED IN SALESFORCE?

First goal is getting a paid job working with Salesforce. To achieve this goal everything comes down to making your resume as attractive as possible to a new employer. I think this comes down to following areas:

 

CERTIFICATIONS

There are a lot of Salesforce Certifications. But I recommend the one to get first ‘Salesforce Certified Administrator’. The reason for this is it gives a good overview of the whole of the core Salesforce platform

 

EXPERIENCE

Create some app in Salesforce: Prove knowledge of Salesforce by creating some business apps in Salesforce. Salesforce provides free “Salesforce Developer Orgs” which is a fully functioning Salesforce tool but limited to a couple of user licenses and limited space. But we can create business apps within it. Then we can add this on CV that we have created, for example an invoice management application with approval processes and automation then this could go a good way in proving your ability with Salesforce.

 

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