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Browse Our Top Rated Customer Experience Experts


Carina Travel and tour coordinator, Philippines
$10 /hr
0 Years Exp.
0 Followers
I am a bachelor degree. I took tourism management. I experienced working as a travel agent and tour coordinator and i love doing this kind of job. And...Read More
Paul Banker, Kenya
$100 /hr
3 Years Exp.
0 Followers
5 years experience in banking
Mohamed Sales team manager, Morocco
$3 /hr
4 Years Exp.
0 Followers
I am experienced (4 years) in all kinds of customers services . Well interacted with people on phone, emails or face-to-face interaction..
Cerlenox Customer Support Specialist , Jamaica
$3 /hr
6 Years Exp.
0 Followers
I have been in the Customer and Technical Support industry for the past 6 years (both in office and remote). I have done live chat, email support, and...Read More
Asrar A.Customer support executive, India
$10 /hr
7 Years Exp.
0 Followers
I have huge experience in this field in MNCs like Cognizant and Computer Sciences Corporation. Got best customer satisfaction award in the project....Read More
Monva G.AR collections , India
$4 /hr
7 Years Exp.
0 Followers
I have experience in legal collections calling for US, now working in AR collections calling and mails and Skype. My work is invoice to cash.
Marielle Executive Assistant / Reservations Officer, Philippines
$10 /hr
5 Years Exp.
0 Followers
I am a graduate of Business Administration major in Operations Management. With a working experience of 4years mostly engaging with customers.
Marife L.Customer Service, Bolivia
$10 /hr
1 Years Exp.
0 Followers
I worked as a cuatomer information clerk for 2 years. Providing informations needed and resolving problems of the clients..
Mohammed S.Customer Success , India
$15 /hr
6 Years Exp.
0 Followers
I am an expert in MS Office Suite with overall experience of 6 years working for MNC's for designing and developing Dashboards, KPI reports, Desi...Read More
Business Analyst/Data Analytics professional with 10+ years of relevant work experience in the arena of Business Analysis, Data Visualization, Data An...Read More
Customer Experience Customer Experience Research Customer Service Customer Development Customer Retention Customer Support Customer Discovery Customer Acqusition Custom CMS Customer-focused Document Conversion Document Review CRM Entries Document version control Microsoft Powerpoint Order Processing Business Intelligence Microsoft Excel PowerPivot Stakeholder Management Evolus Pencil Custom Insight Employee Engagement Survey Microsoft Power BI Automation Project Finance Business Card Design Business Process Reengineering Microsoft Office Call Center Management Expense Reporting Scrum Master Investment Banking Sales Writing Microsoft Office 365 MS Office BPO IT Services BPO Call Center Agents Sales Copywriting Chat and Messaging Web Scraping Microsoft Power BI Data Visualization Business Proposal Writing Product Development MS Office 365 Master Production Schedule Business Mathematics Insurance Agency Operations Report Writing Microsoft Office SharePoint Server Social Media Training Business Activity Monitoring SendGrid Sales Promotion Software Documentation Business Development Analysts Investigative Reporting Data Science & Analytics Budget Management Office 365 Email Tech Support Agents Personal Budgeting Business Process Management (BPM) ActiveX Data Objects (ADO) Website Wireframing Cold Callers Insurance Consulting Business Scenario Development Product Design Budgeting & Forecasting Microsoft Visio HRsoft Talent Management Sales Management Insurance Policy Analysis Business Strategy Online Transaction Processing (OLTP) Data Visualization Financial Reporting Processing Email Deliverability Healthcare Management Chat Support Healthcare Information Technology Retail Sales Management Outbound Sales email marketing HTML Sales Consultants Financial Analysis Macros Email Campaign Setup Human Resource Information Systems Quantitative Analysis Qlikview Six Sigma Flowcharts Lucid Software Lucidchart Business Planning Analysts Email Marketing Consultants Transact-SQL Word-of-Mouth Format & Layout Google Analytics Research Proposal Google Spreadsheets HRM Report iReport Web Search Visual Basic Google Search Training Online LMS VBA 
Thank you for taking the time to view my profile. I have been working in a customer advocacy role since I was 16 years old, with my most significant e...Read More
Ashish S.Lead Generation & Customer Support Team Leader, India
$10 /hr
10 Years Exp.
0 Followers
I have 10+ years of experience in customer service and call center industry working for US, UK, Canada and Australian clients.
Vinit P.Complaint Analyst, India
$16 /hr
6 Years Exp.
0 Followers
We receive different Cardmember complaints and resolve those within required turn around time. We have also worked up on handling different escalation...Read More
Surya Kanth S.Supplier Support Manager, India
$9 /hr
13 Years Exp.
0 Followers
I am a certified supplier manager working with a top MNC with 13+ years of hands-on experience in customer service, call quality, workforce management...Read More
Sandeep S.Travel Consultant, India
$6 /hr
6 Years Exp.
0 Followers
Familiar with all travel and tourism related aspects, hospitality and customer support services.
Roshni K.Data Analyst, Customer service manager, India
$20 /hr
4 Years Exp.
0 Followers
I've an experience of more than 3 years with Amazon Cs team and currently working as project manager in data analytics.
Romita P.Service Delivery Manager, India
$15 /hr
6 Years Exp.
0 Followers
I am ITIL foundation certified with 6 + year of experience in service delivery operations.
Geetanjali N.Quality Analyst, India
$2 /hr
10 Years Exp.
0 Followers
I am Quality Analyst with 7 years of experience in sales and customer service.
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Articles Related To Customer Experience


In almost every industry, customer service agentsact as intermediaries between companies and customers. They answer questions and resolve issues with a company's products or services, and they are often the only communication a customer has with a company.

 

To become a customer service representative, you need to be an excellent communicator. You should have the ability to converse with anyone since customer service representatives talk to multiple people throughout the day. There is no educational requirement needed to become a customer service representative, but a high school diploma and previous work experience are often preferred. Becoming a customer service representative is also a great entry-level job.

 

Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

 

Customer service representatives usually receive short-term on-the-job training, typically lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.

 

General customer-service training may focus on procedures for answering questions, information about a company's products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

 

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

 

Important Qualities for Customer Service Representatives

  1. Communication skills. Customer service representatives must be able to provide clear information in writing, by phone, or in person so that customers can understand them.
  2. Customer-service skills. Representatives help companies retain customers by answering their questions and responding to complaints in a helpful and professional manner.
  3. Interpersonal skills. Representatives should be able to create positive interactions with customers.
  4. Listening skills. Representatives must listen carefully and understand a customer's situation in order to assist them.
  5. Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
  6. Problem-solving skills. Representatives must determine solutions to a customer's problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or needs to change their order, the customer service representative walks them through the correct steps. Customer service representatives will also provide additional sales or products, or sell products or services directly.

 

What Customer Service Representatives do?

Customer service representatives typically do the following:

 

  • Listen to customer’s questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customer’s questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

 

How to define your Customer service project?

Your job description is the 1st touch point between your company and your new hire. With millions of people looking for jobs on so every month, an excellent description will assist you attract the most qualified candidates to your open position. To urge you started, here are some tips for making an efficient description.

 

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

 

Basic of customer service project description are as follow:

  1. State a brief one to two sentence overview of the project objectives.
  2. State this in one sentence so the professional understands how the work fits into the bigger picture.
  3. Be specific with requirements, such as specific software knowledge, typing speed, and language fluency.
  4. Enter a start and end date. Most independent contractor projects are project based and/or short-term. If you’re unsure of the end date, or if the work may be ongoing, you may need to consult your HR partner or other advisor to verify the worker’s classification.
  5. Independent contractor work is often paid at a fixed price. When paying hourly, you may want to specify the maximum number of hours for the project if any.

 

Sample:

We need an experience agent for a ten month project, expected to require 25 hours/week of services, from [start date] to [end date]. We’re launching a multimedia campaign that’s expected to dramatically spike call volume. You’ll work from your own location to handle product calls, take orders, and process payments.

Skill Requirements:

  • Knowledge of Zendesk and Salesforce software
  • Expertise in providing customer service via phone and live chat
  • Fluent in English and Spanish
  • Handle 10-15 calls per hour
  • Ability to upsell and cross-sell products on the phone
  • Basic knowledge of Microsoft Excel

In recent years, there has been a big surge in Cloud Computing Technologies. One such technology which has an immense impact on the world of computing is Salesforce.

 

Salesforce is customer relationship management (CRM) product, Salesforce also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics and application development.”

 

Before Salesforce, Customer Relationship Management (CRM) solutions were hosted on a company’s own server. Can imagine the cost and time it took for companies to have their own CRM solutions? Well, it used to take months or even years to set it up and the cost went up to millions of dollars. Even after setting up, they were extremely hard to use. The feasible solution is to building an affordable CRM software and delivering it entirely online as a service. This was the main idea behind Salesforce. Started as a Software as a Service (SaaS) company, Salesforce has grown into the fifth-largest software company in the world.

 

Salesforce will maintain to be a powerful area for the career opportunity. If the economy remains to grow, demand will maintain to exceeds, as a result, it provides better opportunities and higher salaries. If the economy declines, space will be more resistant to downturns than most, resulting in better job security.

 

Future of the CRM Market

Software as a service (SaaS) products have become increasingly popular and have driven the growth of the CRM market. It's predicted that SaaS CRM solutions will reach a deployment rate of 80 to 85% by 2025. Are you looking for CRM Marketer? Follow to reach your goal.

 

In the near term, the CRM software market is growing at a compound annual growth rate (CAGR) of 14%. The cloud-based CRM subsection of that market is growing at a compound annual rate of 22%.

 

Ninety-one percent of companies already using Salesforce admit that it helps their marketing teams maintain a strong voice with clients and consumers. What's more, 64% of marketers report that they place a higher value on maintaining existing clients than trying to acquire new ones, adding to the need for Salesforce. These numbers show that cloud-based CRM software will become a ubiquitous tool for client-driven companies around the world.

 

Salesforce is the top cloud-based CRM on the market. It has a market share of more than 15% and consistently generates upward of $1 billion more in revenue than its closest competitor. Salesforce has positioned itself well to take advantage of the future growth of the industry.

 

FROM NOTHING TO SALESFORCE ADMIN/DEVELOPER?

The great thing about Salesforce is when we start out we don’t need to know any programming languages. When we create business applications in Salesforce, a lot of it is “click development” or “click configuration” to create applications. Not to say this is “easy”, but it’s all learnable! I have a great belief that if we put our mind to it, we can achieve anything even if we and others think we can’t.

 

It’s odd that people from different industries don’t think they have transferable skills. I think this comes from the perception that Salesforce is a “technical system”. Salesforce is a system that enables companies to manage their day to day operations. That could be Sales, Service, Finance, Operations, Marketing, and Manufacturing! It can touch every part of a business. The businesses that implement it well, are those that consider it a business system that is enable and support their workforce. Those companies that think of Salesforce is an “IT system” and should be implemented by IT, but actually it’s a business system and should be run by the business. Because of this we still have invaluable experience that can complement a career in Salesforce.

  • Job roles available for Salesforce professional:
  • Project Manager
  • Salesforce Architect
  • Salesforce analyst
  • Salesforce consultant
  • Salesforce developer
  • Salesforce admin

 

HOW TO GET STARTED IN SALESFORCE?

First goal is getting a paid job working with Salesforce. To achieve this goal everything comes down to making your resume as attractive as possible to a new employer. I think this comes down to following areas:

 

CERTIFICATIONS

There are a lot of Salesforce Certifications. But I recommend the one to get first ‘Salesforce Certified Administrator’. The reason for this is it gives a good overview of the whole of the core Salesforce platform

 

EXPERIENCE

Create some app in Salesforce: Prove knowledge of Salesforce by creating some business apps in Salesforce. Salesforce provides free “Salesforce Developer Orgs” which is a fully functioning Salesforce tool but limited to a couple of user licenses and limited space. But we can create business apps within it. Then we can add this on CV that we have created, for example an invoice management application with approval processes and automation then this could go a good way in proving your ability with Salesforce.

 

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