Aashir Z.
Technical support Agent ( Team Lead )
Pakistan | Asia/Karachi (USD)
Full-time : 30+ hrs/week
ABOUT ME
Provides Techinical Support In Leading VPN Company (Email and Chat Support) Known languages HTML , CSS, Python. • Strong customer relations skills • Strong written and verbal communication skills • Capable of multi-tasking in a fast-paced work environment • Strong knowledge of web-browser based technologies • Remote technical troubleshooting.• performance improvement advisory to clients based on experience/insights. • Provides Remote assistance to multiple platforms -Windows -MAC -Linux – Ubuntu, Mint, Debian and Fedora. • Understanding the various VPN platforms and underlying implementation. • . Assistance to OP’s Team in automation of day to day ask. • . Live chat handling and lead conversion . • . Support tickets handling. • . Handles Social media queries • . Handles App feedback on play store and Appstore