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Top 34 Customer Service Representatives on 25 May 2019 on Toogit. Customer Service Representatives on Toogit are highly skilled and talented. Hiring Customer Service Representatives on Toogit is quite affordable as compared to a full-time employee and you can save upto 50% in business cost by hiring Customer Service Representatives on Toogit. Hiring Customer Service Representatives on Toogit is 100% safe as the money is released to the Freelancer only after you are 100% satisfied with the work.

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Sandhya Efficient Virtual Assistant, India
$22 /hr
0 Years Exp.
0 Followers
Hello there, If you are looking for: Reliable and organised assistant. Help to reduce your workload. Quick turnaround time. Someone who can...Read More
Glory Yah AliwanagBusiness Analyst, Philippines
$15 /hr
6 Years Exp.
0 Followers
I am a bookkeeper, branch cashier and a control officer in a private company. I am an entrepreneur. I also run my own business. And I work from home.
Suchitra Business developer, India
$9 /hr
4 Years Exp.
0 Followers
Im degree holder with 4 year experience in hospitality industry as sales and reservation cum front office executive.
Abuzar GhaffariCustomer Service Representative, Pakistan
$5 /hr
3 Years Exp.
0 Followers
I am typing expert and I have over 10 years typing experience. My typing speed is 60 WPM with 98% accuracy. In addition to this, I'm also exp...Read More
Divi HostIT Expert , Nigeria
$2 /hr
7 Years Exp.
0 Followers
I am a detail-oriented with talent for quickly mastering technology and new processes, team player, accustomed to handling sensitive and confidential...Read More
Feranmi FasunleCustomer aid, Nigeria
$60 /hr
3 Years Exp.
0 Followers
I am a certified customer support with 8 years experience
Business Analyst/Data Analytics professional with 10+ years of relevant work experience in the arena of Business Analysis, Data Visualization, Data An...Read More
Customer Experience Research Customer Service Customer Experience Customer Development Social Customer Service Customer Retention Customer Support Customer Discovery Chat Support Agents BPO IT Services Customer-focused Custom Insight Employee Engagement Survey Stakeholder Management Custom CMS Master Production Schedule Data Science & Analytics Logistics Management Email Tech Support Agents Business Analysts Expense Reporting Insurance Agency Operations Google Search Retail Sales Management Google Spreadsheets Business Scenario Development Web Search Business Card Design CRM Entries Order Processing Business Coaches Business Planning Analysts Budget Management Business Process Management (BPM) Product Management Document Conversion Business Cards Outbound Sales Business Mathematics Microsoft Office 365 Microsoft Excel PowerPivot CRM Consultants Business Intelligence Microsoft Power BI Data Visualization Automation Sales Management Research Proposal HR Policies Human Resource Information Systems Sales Consultants Business Process Reengineering Web Scraping Evolus Pencil HRsoft Talent Management Insurance Policy Analysis Business Development Excel VBA Investigative Reporting Six Sigma Business Planning Business Development Analysts Business Valuation Office 365 CallTools Call Center Software Product Marketing Financial Reporting ActiveX Data Objects (ADO) Personal Budgeting Insurance Consulting Cold Calling Email Marketing Consultants Email Campaign Setup Email Support Business Activity Monitoring Social Media Training Online Transaction Processing (OLTP) Product Design Reports Business Proposal Writing Sales Promotion Healthcare Information Technology Technical Documentation SendGrid Product Descriptions Payroll Processing Flowcharts Report Writing Google Docs Email Deliverability iReport Proposal Writing Call Handling Budgeting & Forecasting Email Handlers Sales Bank Reconciliation Quality Control Data Warehousing Qlikview email marketing Health Technology Report Visual Basic VBA HTML Word-of-Mouth Email Macros Zoho CRM Transact-SQL Format & Layout HRM 
I've work as a secretary/dispatch/inventory to a small company, a customer service representative, and a teacher.
Jovan CS Associate, Philippines
$3 /hr
3 Years Exp.
0 Followers
I am a certified customer service agent with 3 years experience in chat and technical support.
John Jerel Borillocustomer service representative, Philippines
$2 /hr
0 Years Exp.
0 Followers
I handled customer service and telesales in my previous company. Ive been doing this for over 2 years.
Ano NymousCustomer Service Agent, Philippines
$9 /hr
3 Years Exp.
0 Followers
I'm a chat support agent for a company I also work as a Data encoder and also a Graphic designer until now.
Melonie Multi task Specialist, Jamaica
$12 /hr
10 Years Exp.
0 Followers
I am a hard working, dedicated individual which will offer the very best and highest level of customer service.
Vishal GehlotCustomer satisfaction , India
$5 /hr
2 Years Exp.
0 Followers
I am very good speaker and also i will convince the customers because i have experience of 2 year
I have worked as a manager and customer service agent at an online company for over 2 years. After working there, I started at a new company as a coll...Read More
Madeline KortzeData Entry & Customer Service Professional, United States
$11 /hr
5 Years Exp.
0 Followers
I have 5+ years of customer service through in person experience and through phone/email. I also have 2 years of Excel experience. I am up for any pro...Read More
Robert CollerEmail/Support Representative, United States
$15 /hr
3 Years Exp.
0 Followers
I am a customer service representative for iTunes, with previous work experience with AT&T Sales, Business Sales, and Consumer iPhone technical su...Read More
Bappa Mondalcustomer care representative , India
$9 /hr
0 Years Exp.
0 Followers
I worked as Bpo Executive.
Zartashea MirTechnology Enthusiast | Software Architect, Pakistan
$15 /hr
5 Years Exp.
0 Followers
Results-driven software expert with 4+ years’ experience developing robust code for high-volume businesses. Automated the data migration for ESW Capit...Read More
Sri Harsha UppalaCustomer Support executive, India
$3 /hr
2 Years Exp.
0 Followers
I am a non certified customer support agent as i've worked in domestic companies
I have great awareness of the business processes and understand the intricacies of symbiosis and the need to deliver above and beyond the customers ex...Read More
Prasad TatodeEngineer, India
$4 /hr
2 Years Exp.
0 Followers
I am an Engineer with 2 years of hands-on experience on Corel Draw. I am expertise in Logo Design, Brochure Design & Customer Support.
Pavan Kumar TurlapatiBPO/IT Services, India
$25 /hr
25 Years Exp.
0 Followers
Global provider of IT Consulting, Software Engineering and Workforce Solutions. We are a strategic partner to large, medium, and small businesses focu...Read More
Shushana McfarlaneCustomer Service Representative, United States
$18 /hr
1 Years Exp.
0 Followers
I am a certified Customer Service Representative who offers exceptional service to every customer on every interaction. I have over 10 years of experi...Read More
Michelle Customer Service, Data Entry, Security, , Ukraine
/hr
30 Years Exp.
0 Followers
I have work as a Customer Service Representative for 30 years. Data entry clerk for 20+. I am a fast learner, computer friendly 25+, Microsoft office...Read More
Amarrie Customer service, United States
$13 /hr
3 Years Exp.
0 Followers
Highschool graduate
Ashish ShahLead Generation & Customer Support Team Leader, India
$10 /hr
10 Years Exp.
0 Followers
I have 10+ years of experience in customer service and call center industry working for US, UK, Canada and Australian clients.
Abhishek HsSenior Customer service officer, India
$7 /hr
9 Years Exp.
0 Followers
"I DON'T NEED EASY, I JUST NEED POSSIBLE!" I've been in the business for 9 years. My experiences has polished me in mastering my m...Read More
Surya Kanth SanghiSupplier Support Manager, India
$9 /hr
13 Years Exp.
0 Followers
I am a certified supplier manager working with a top MNC with 13+ years of hands-on experience in customer service, call quality, workforce management...Read More
Merrick Jonesenthusiastic customer service Agent, Canada
$14 /hr
1 Years Exp.
0 Followers
I Understand the client’s needs quickly and make different proposals to improve it. I believe working hand in hand with clients the entire way leads...Read More
Roshni KumariData Analyst, Customer service manager, India
$20 /hr
4 Years Exp.
0 Followers
I've an experience of more than 3 years with Amazon Cs team and currently working as project manager in data analytics.
Rowena Qualified Researcher, Kenya
$5 /hr
5 Years Exp.
0 Followers
I am a qualified Researcher with over 5 years experience. Contact me fr all your research needs, data entry and transcription services. Fast, Efficien...Read More
Sagar SrivastavaMultitasking skills and abilities, India
$2 /hr
5 Years Exp.
0 Followers
I have worked with banking and sales service for more than 5 years. I am able to work on any type of work related to service Solution and business dev...Read More
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Articles Related To Customer Service Representatives


In almost every industry, customer service agentsact as intermediaries between companies and customers. They answer questions and resolve issues with a company's products or services, and they are often the only communication a customer has with a company.

 

To become a customer service representative, you need to be an excellent communicator. You should have the ability to converse with anyone since customer service representatives talk to multiple people throughout the day. There is no educational requirement needed to become a customer service representative, but a high school diploma and previous work experience are often preferred. Becoming a customer service representative is also a great entry-level job.

 

Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

 

Customer service representatives usually receive short-term on-the-job training, typically lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.

 

General customer-service training may focus on procedures for answering questions, information about a company's products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

 

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

 

Important Qualities for Customer Service Representatives

  1. Communication skills. Customer service representatives must be able to provide clear information in writing, by phone, or in person so that customers can understand them.
  2. Customer-service skills. Representatives help companies retain customers by answering their questions and responding to complaints in a helpful and professional manner.
  3. Interpersonal skills. Representatives should be able to create positive interactions with customers.
  4. Listening skills. Representatives must listen carefully and understand a customer's situation in order to assist them.
  5. Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
  6. Problem-solving skills. Representatives must determine solutions to a customer's problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or needs to change their order, the customer service representative walks them through the correct steps. Customer service representatives will also provide additional sales or products, or sell products or services directly.

 

What Customer Service Representatives do?

Customer service representatives typically do the following:

 

  • Listen to customer’s questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customer’s questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

 

How to define your Customer service project?

Your job description is the 1st touch point between your company and your new hire. With millions of people looking for jobs on so every month, an excellent description will assist you attract the most qualified candidates to your open position. To urge you started, here are some tips for making an efficient description.

 

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

 

Basic of customer service project description are as follow:

  1. State a brief one to two sentence overview of the project objectives.
  2. State this in one sentence so the professional understands how the work fits into the bigger picture.
  3. Be specific with requirements, such as specific software knowledge, typing speed, and language fluency.
  4. Enter a start and end date. Most independent contractor projects are project based and/or short-term. If you’re unsure of the end date, or if the work may be ongoing, you may need to consult your HR partner or other advisor to verify the worker’s classification.
  5. Independent contractor work is often paid at a fixed price. When paying hourly, you may want to specify the maximum number of hours for the project if any.

 

Sample:

We need an experience agent for a ten month project, expected to require 25 hours/week of services, from [start date] to [end date]. We’re launching a multimedia campaign that’s expected to dramatically spike call volume. You’ll work from your own location to handle product calls, take orders, and process payments.

Skill Requirements:

  • Knowledge of Zendesk and Salesforce software
  • Expertise in providing customer service via phone and live chat
  • Fluent in English and Spanish
  • Handle 10-15 calls per hour
  • Ability to upsell and cross-sell products on the phone
  • Basic knowledge of Microsoft Excel

Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them.

 

Here are 14 tips from the support documentation of world leaders in providing best customer service. I hope these will help you in improving your customer service.

 

  1. Practice sympathy, Patience, and Consistency: Some of your customers will be full of queries, some just chatty, and others plain mad. You must be ready to handle all of them and provide the same level of service every time.
  2. Good customer Service may be a Continuous Learning process: Every customer is unique and each support situation is totally different. In order to handle surprises, sense a customer’s mood, address new challenges consequently, you've got to be willing to stay learning. Strive to have a deep understanding of your customer’s challenges and still search for better ways to deal with them.
  3. Train customer service agent for understanding product detail: The training and development program must cover all aspects of how to deal with issues, talk to customers, and resolve problems.  Apart from that, your team should believe in and understand your product before they are sent out with the task of pacifying a customer. If your team does not know the product or the service well enough, then they will not have enough knowledge to tackle an issue.
  4. Solving a problem as soon as possible: When customers complain, your team must acknowledge the issue quickly and try to resolve it timely.
  5. Use technology to assist them: Customer support can only be performed accurately if we mix the technology with the humanistic approach.
  6. Add live chat to your website: Live chat can help your customer support team to interact with the customer in depth so that the customer can get resolved his queries easily.
  7. Use customer service templates: It’s important to keep your standards high and your response times low. Don’t waste keyboard strokes for every basic and common question. Build professional templates so you can respond to customer with ease and professionalism.
  8. Maintain a positive attitude: It is very important that your team keep a positive and bright attitude when managing your customers. If you maintain an accommodating and inviting attitude, then you will easily avoid conflicts.
  9. Apologize for any inconvenience: Whatever the issue, and whatever role your company played in the issue, you need to apologize to the customer. If the consumer’s credit card did not work, tell them you’re sorry for their inconvenience or that it happened.
  10. Listen to your customer: One of the simplest ways in which to serve your customer is by listening to them from the beginning. Most customers contact or reach bent on your support team to when they want to convey a message or a problem. Therefore, the first and most important thing you can do is to hear them out completely.
  11. Never say “I don’t know”: When your team represents your business, they need to speak as if the business itself is speaking. So, once an executive says “no”, Customer instantly diminishes the value of your business. “No” isn't an answer. If a customer is facing a difficulty, then your team should try and resolve it, one way or another.
  12. Admit your mistakes: If you mess up, admit it, even if you discover your mistakes before your customers do. Admitting you messed up builds trust and restores your customer’s confidence in your service. It also allows you to control the situation, re-focus the customer’s attention, and fix the problem.
  13. Follow up after a problem is solved: Follow up with your customers to ensure their issues were resolved properly and that they were satisfied with the service. Give them a call, send them an email etc.
  14. Always close conversations correctly: Every conversation you close with a customer should end with you saying “Is there anything else I can do for you today? I’m happy to help!”

 

Everyone should be feeling the customer’s pain points. When your whole company is encouraged to be involved in customer service, knowledge of problems, bugs, and features becomes illuminated for the entire team. There’s no faster way to make improvements that drive your business forward.

Articles Related To Customer Service Representatives


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Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them. Here are 14 tips from the s...

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