Abhinav P. -Zendesk / Freshdesk / Helpscount developer

ABOUT ME

I am a Young passionate and motivated software professional with 6+ years of good experience in wide range of technologies and fields covering design, development and support. I am having very good experience with Zendesk. As a Zendesk developer my skills are: Zendesk Workflow customization and business rules(triggers, automations and SLA) setup Zendesk multigrading setup Zendesk guide design, development and customization, Zendesk custom apps development, Zendesk talk setup, Zendesk chat setup, Social channel integration with Zendesk. Zendesk reporting and insights using Explore, Zendesk integration with other application salesforce, MailChimp etc. by consuming Zendesk APIs, Zendesk multilingual setup Zendesk ticket forms, custom and conditional fields setup Implementing Zendesk macros, views and dynamic contents Zendesk SLA implementation Custom web form development to generate requests in Zendesk as per your requirement Developing custom solutions using Zendesk APIs. As a Freshdesk developer my skills are: Support channel configuration Configuring automations SLA implementation CSAT Surveys setup Multiple product setup Phone Channel setup Chat Channel setup Social channel integration Customer Portal Customization Freshdesk ticket fields and ticket forms implementation Freshdesk app development Design and developing custom theme for a better end user experience Custom form development to create requests in Freshdesk Freshdesk integration with other application using Freshdesk API. As a Helpscout developer my skills are: Helpdesk Mailbox configuration Helpdesk saved replies and folders implementation Setting up automated and manual workflows Helpdesk account management and reporting Docs customization, design and development Implementing Helpscout’s beacon Developing custom apps in helpscout Helpscout integration with other application. As an Email marketer my skills are: Email Deliverability and testing Setting up automation programs Email Campaign management Contact management Creating forms, Landing pages and Stationaries Social media and blog management.