Alexa Joy T.

ABOUT ME

Hello, my name is Alexa and I am a professional customer support representative. I am skilled in delivering prompt and quality responses through phone, email, and live chat. For 7 years, I have been providing excellent assistance to customers worldwide while aiming to maintain customer loyalty and satisfaction. I've worked with clients from the US, Europe, and Asia. My previous clients' businesses were associated with telecommunications, WiFi management, and a SaaS company focused on providing service in the Maritime sector.

In addition to the above, I also have experience in operating Zendesk Chatbot and Helpcenter. I am also skilled in email management, using Microsoft office products, article writing, and data analysis.

Professional wise, it has become my main goal to help my client grow their business by making sure customers are provided with outstanding support while also building a trusting relationship with my client

My motivation comes from success, thus, you can rest assured that I am here not only to do my job but to help you achieve your goals while maintaining a healthy work-life balance.

SKILLS