Amelia H.
Customer Service Representative
Jamaica | America/Jamaica (USD)
Full-time : 30+ hrs/week
ABOUT ME
Are you ready to hire a proven professional who can add immediate value to your organization? If so, I'm your pick. I am a highly motivated and progress-focused Customer Service Representative with a long-standing background in this industry. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to your company. In today's economy, there's no time to waste on workers who lack the necessary skills and motivation. I've got what you need. I have a strong working knowledge of the customer service industry. At Conduent, I accomplished maneuvering high volume of inbound calls, outbound calls, live chat, email, decision making and quick-thinking . As Customer Service Representative, I was responsible for Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. I'm always happy to roll up my sleeves to get the job done.
If you want an immediate return on your hiring investment, I'm the person for you. Here's why:
Revenue increases with good customer service and I can gurantee you complete first class customer satisfaction.
Happy customers build a better reputation and my responsibilites is to keep your client's smiling.
I am perfect at retaining clients. Retention correlates to customer satisfaction and I can make sure your clients always do business with your company.
Churn measures the amount of customers who leave a business after purchasing. Churn decreases with more customer care.
Customer Lifetime Value reveals the amount of money a customer potentially brings to a company over the course of their engagement. Customer Lifetime Value improves with better customer service.
Business longevity relies on satisfied customers.