Ankush R.

ABOUT ME

Top rated Zendesk and Freshdesk having 5+ years of experience. As a Zendesk professional consultant, I can help you with the following: ⭐ Zendesk new account setup and configuration using best practices. ⭐ Improve current ticket workflow to speed up the reply process and prevent skipping of tickets. ⭐ Setting up automatic replies with best article suggestions from Zendesk Guide and facilitating customers to close tickets themselves. ⭐ Clean-up Zendesk environment to speed up ticket resolution process. ⭐ Creating insights to measure agents performance and your product performance. ⭐ Customize your Zendesk instance to your brand identity. As a zendesk-freelancer, my skills include :- ✅ Workflow setup ( Triggers, Automations, Targets, SLAs) ✅ Channels setup (Support, Guide, Chat, Talk, Text) ✅ Data Migration from any other support System like Email or any CRM. ✅ Multi Branding setup ✅ Help center (Guide) designing and customization (Branding) ✅ Zendesk Gather (Community) designing and customization (Branding) ✅ Email template designing and customization ✅ Zendesk custom app development. ✅ Working with Custom objects in Zendesk Sunshine. ✅ Zendesk email setup. ✅ Host mapping ✅ Zendesk Talk setup ✅ Zendesk Text setup ✅ Zendesk Chat (zopim) Setup and customization ✅ Social media integration. ✅ Basic and Advance reporting in Zendesk Insights and Good data ✅ Basic and Advance reporting in Zendesk Explore ✅ Zendesk integration with other applications like Salesforce, Zoho, intercom, Twilio etc ✅ Zendesk custom request form development . ✅ Zendesk custom integration with any other third party applications. ✅ Zendesk Sell setup and customization As a Freshdesk Developer, my skills include :- ✅ Support email channel setup ✅ Freshchat setup ✅ Linking social media accounts to freshdesk ✅ Voice support setup ✅ Setting up workflows (Creating Automations, Scenario Automations etc) ✅ Ticket templates and forms setup ✅ Setting up Canned Responses ✅ SLA's ✅ Multiple Products. ✅ Helpdesk user interface development ✅ Setting up role based users ✅ Freshdesk custom app development ✅ Email commands ✅ Setting up multiple products with Freshdesk. ✅ Freshdesk integration with other apps. ✅ Freshsales setup and customization ✅ FreshTeam setup and customization I have experience in implementing Zendesk for many large clients. Many of them are the Big companies in U.S. having more than 20 agents and serving around 30K tickets monthly with average CSAT of 94%. I have gained a special approach for Zendesk implementation and I can suggest you the best possible workflow as per your business needs.

SKILLS