Roxanna M.

ABOUT ME

I am a professional who thrives well in the excitement of a fast-paced office. As a top customer service associate with my previous employer, I've excelled at helping over 200 clients per week while creating training plans and conducting evaluations. With the excellent communication skills I have honed and developed over the past 10 years, I am great at problem solving, conflict resolution and meeting and exceeding targets. Experienced Customer Care Training and Development Coordinator with over ten (10) years experience in fast-paced customer service environment. Excellent communicator, personable and professional under pressure. Skilled in Customer Service, Leadership, Team Leadership, and Training.

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Learning and Development Coordinator

Collective Solution - Nov, 2016 to Feb, 2019, Sandy Bay, Hanover

Customer Care Supervisor

ACS, Xerox Company - Dec, 2012 to Mar, 2016, Freeport, Montego Bay

Quality Analyst

West Indies Call Center - Apr, 2010 to Nov, 2012, Free zone, Montego Bay

EDUCATION HISTORY

UCC Executive Certificate Courses:, Human Resources Management

(2019 - 2019) University of the Commonwealth Caribbean (UCC)

Caribbean Secondary Examination Council, Business Sciences

(2002 - 2007) Herbert Morrison Technical High School