Aubrey R.

ABOUT ME

Skills: - Appointment Setting Experience - Sales Lead Experience - Virtual Assistant Experience - Admin Assistant Experience - Email Support ========================================================================= • Reports directly to the Managing Director • Make sure that day to day operation is smooth • Make sure to assist 50 clients per day • Assist existing and new clients and offer them services suitable to their needs • Allocate task to team member • Ensures that online orders are processed immediately • Ensures that amendment request of clients are attended right away • Credit card process and payments • Observes correct currency when processing the payment • Answer email inquiries and send invoices via email • Handled 30% emails and 70% inbound/outbound sales calls • Does effective implementation of company house rules • Ensures that complaints are addressed and resolved in a timely manner • Conducts meeting with the team twice a month • Handled 6 agents and monitor them to reach team goals es and calls. Tools used: - MS Office tools like Excel, Word, Powerpoint - Open Office Tools, Google Drive

SKILLS