Danica R.

ABOUT ME

I’m working at BPO industry for 5 years now and consistently providing customer service satisfaction and exceeding client’s expectations. I’m an advocate of good work ethics that reflects on my performance while building strong foundation of relationship to people and contribute success to the company. Currently handling Retail, Small to Medium Business and Enterprises customers to manage and fulfill orders to meet SLA and exceeds client expectations. Excellent in providing Customer service satisfaction. Efficient in handling and solving complaints. 3 years of Salesforce experience and 5 years of Siebel experience Responds in customer’s enquiries and requests via email and chat and doing follow up via outbound calls as well. Guiding customers on their monthly plans and on how to maximize their services. Efficient in order provisioning, involved in the whole process of the fullfillment of the orders from start to finish in line with the process. Efficient in handling the following queues: - Leads to be forwarded to salesperson to perform the sale. -Doing Triage of customer’s account to check credit assessment, webform for their requests and building Kugamon codes correctly for the gross profit of sales by selecting the right hardware, plans, accessories and add ons. -Coordinating with the warehouse for reserving and delivering hardwares as well as pre order back order offers. -Provisioning of the orders -Invoicing of the sales order and dispatching the hardware to the correct address -Knowledgable in doing reversal of orders and return satchel for the complicated orders.

SKILLS