My name is Daniel Wallace and I currently possesses a Comptia A+ and Network + Certifications. Because of my qualifications I am proficient with Windows 98-Windows 10, all Microsoft Office Suites, basic web designing, digital audio workstation applications, hardware/software installation and remote assistance/desktop etc. I have immense experience working in the Customer Service, Front of House, Facility Management, Care and IT Help Desk roles. I can adapt and adjust to many work environments due to having learned a considerable number of scenarios, experiences and applications such as Active Directory, ticketing software and several other role specific programs.