I am a dedicated Technical Support Specialist leveraging 6+ years of expertise in providing exemplary technical support, resolving hardware/software issues, and ensuring a 90% problem resolution rate. Known for proactive customer service, surpassing objectives, and staying updated with industry advancements to deliver cutting-edge support. I am proficient in communication, ensuring seamless interactions that leave customers satisfied. I am also a skilled web developer and skilled in cms systems fro web such as wordpress,squarespace, shopify et.c