I am a technical support Engineer. I have about 8 years of experience. I can perform the following tasks: 1. Handle and process customer requests. 2. Troubleshoot desktop, laptop, and server issues. 3. Analyze Linux server logs. 4. Analyze TCP/IP packets in Wireshark. 5. Generate report, and visualize data. 6. Manage the Atlassian Jira service desk. 7. scrape data from webpages and analyze them.