Elan Floyd Lim

ABOUT ME

Results-oriented Customer Service/Inbound Sales Manager. Over 7 years of call center experience and 5 years Remote Job Position with proven leadership skills. Bachelor’s Degree in Information Technology

Experience

- Experience as a Customer Service manager for over 2 years and Inbound Sales Manager for 1 year
- Started and contributed to the success of a pioneer account (Simplexity and magicJack) as an Inbound Sales and Customer Service Lead
- Over 4 years of experience as a Customer Service and Inbound Sales Representative where I developed my selling skills/approach, providing exemplary customer service skills
- Handled Chat Support for Customer Service
- Offer technical support assistance for Voice Over Internet Services with Vonage and magicJack
- Handles and Manage both Sales/Customer Support in E-commerce and SAAS
- CRM Tools: Zoho, LIVEchat. LMS, Dynawebs, Ontraport
- Monitor team to identify potential problems
- Responsible for supporting, coaching, developing and supervising each individual
- Coach team members with their performance on a regular basis
- Ensures metrics are achieved (Quality, Sales Conversion, CSAT, AHT and Attendance)
- Helping operations to recruit, train and appraise new staff
- Ensure agents are up to date with the developments, new processes, sales approach/techniques

Skills

- I’m a goal oriented person and have strong sense of responsibility and willingness to learn
- Strong leadership skills, able to prioritize and delegate task
- Customer Service/Sales both Inbound Calls, Chat and Email
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook
- Motivational Skills
- Developing team members
- Good communication skills, Active listening skills and ability to use positive language
- Selling skills and techniques in providing proper rebuttal in customer’s objection
- Knowledgeable in computer hardware, Help Desk and Technical Support
- Product Knowledge and Processes

SKILLS