I have been with the Business Process Outsourcing for 7 years. I have also been employed with other jobs that cater mostly on Customer Service. Being in this kind of field and having an adequate experience, I have been appointed as subject-matter expert (SME) which gave me an opportunity to pass not just learning but all possible ways to work efficiently. I can confidently say that I'm well trained in all aspects. My experience taught me how to deal with complicated situation that I must give an efficient solution that would benefit both company and me as an employee.