Farrukh

ABOUT ME

Virtual Assistant • Data Entry • Customer Services Management • Client Relationship Management • Virtual Assistance • Any kind of typing work • Email handling • Live Customer Support • Internet Research • Data Collection and Conversion Telecom Support Services • Level 1 IT Help Desk Services • Chat, Email and Web support • Support for Functional usage • Configuration and Installation support • Troubleshooting telecommunication line faults • Line fault repair by coordinating with on-field repair personnel Deployment Support • Efficient deployments with minimum network interruptions. • Meeting mission-critical deployment schedules with optimal element and network integrity. • Efficient Hot and cold swaps, Transmission cut over’s. • Maximizing Network’s revenue potential by ensuring Quality O&M . • Strong Grip and adaptation of technical knowledge and expertise to address emerging technologies. Operation & Maintenance Technical Support • Fault location, isolation, trouble shooting and resolution for BSS and MW equipment. • Sites outage follow-up with field and OMC representatives. • Media monitoring of different media providers and follow-ups in case of fault. • Taking various initiatives to enhance equipment reliability and increase machine up time. • Involvement in software up gradation and RSL improvement. • Project monetary and other resources management. • Physical or remote participation in alarms rectification. • Following up resolution of all incidents and monitoring resolution to agreed QoS targets. • Activates escalation processes related to network faults. • Preventive Maintenance, Corrective Maintenance 24/7/365. • Monthly, weekly and Daily reports. On-site Support Services • Detailed ticketing system to streamline complaints and resolution • Support for desktop issues • Password Resets • System Reset • Software and OS issues • Network compatibility issues etc

SKILLS