My name is Froilan Borbe and I'm 41 years old from Baguio city, Philippines. I have been with the BPO industry for 11 years as a bilingual representative, proficient in both English and Spanish. For the 11 years in the industry, I can say that I have developed and now excelling in showing a lot of behaviors such as time management, critical thinking, decision making, to name a few. I can work under pressure and with minimal supervision without compromising the quality of my job.