Izza B. -Customer Service Specialist | Hire Freelancer from Philippines

ABOUT ME

I am a certified Customer Service Specialist and Web Chat Support with over 2 and 8 months experience. I am a BS Degree holder of BS Tourism at De La Salle - Dasmarinas who specializes mainly on Customer Service Satisfaction and directly focuses on discipline, having a pleasing personality, and a positive attitude. This lead me to Lufthansa Services Philippines Inc., as my first job after graduating. During the time I have been with Lufthansa, I have developed a number of skills that helped me to start from scratch in establishing my career and prepares me to take on challenges for my future ventures. This mainly focuses on being an effective Customer Service Specialist. Skills I have developed as a Customer Service Specialist: - Patience - Emotional Intelligence - Ability to community clearly - Problem Solving Skills - Ability to use read customer and use a positive language when necessary - Time Management - Empathy - Willingness to learn constantly I have always been consistent with my attendance status and be persuasive to be listed as a top agent for the month. That requires being proactive in achieving high statistics and producing an excellent quality of service.