Country: Cameroon | Africa/Douala
Availability: Full-time : 30+ hrs/week
Member since: Aug 16, 2017
I'm a Multilingual French Customer support with a high exposure in customer service, Virtual Assistance within the E-commerce industry for almost 10 years. I'm well-versed in email handling, online chat and telephone support when comes to interacting with French and English speaking customers.
Providing added value information or sorting any type of issues related to E-commerce processes on Amazon have always been my concern. I'm a detailed oriented person, go-getter, a results driven worker and well-disciplined, determined that strive me for keeping up with outstanding results.
I have been playing different roles within the E-commerce such as customer service agent, Live Chat Support, Virtual Assistant and sometimes, taking ownership of some translation projects. As an Amazon Expert, i had the privilege of being involved in various business processes such as Customer retention, logistics functions, client résolutions, products translations, and advertising on Amazon.
Lastly as a social media expert, i have been performing the role of either online community manager (increasing the visibility of companies' audience) or a moderator's role involved in the cleaning works such as deleting bad comments of unhappy customers that might have huge impact on the company's image.
I would definitely like to join Upwork and starting applying for jobs that meet my profile.
I'm looking forward to hearing from you.
Oct, 2004 to Feb, 2008
Jul, 2010 to Dec, 2010
Malaysia / Kuala Lumpur
Apr, 2012 to Aug, 2013
Philippines / Manila
Sep, 2014 to Sep, 2015
Jun, 2016 to Jul, 2016
Jul, 2016 to Oct, 2017
Mar, 2017 to Sep, 2018
Mar, 2018 to Apr, 2018
Home based https://www.freelancer.com/projects/translation/Need-person-who-good-verbal/?w=f
MBA, Customer relationships / Marketing / Management