Jean François N.
E-commerce/Multilingual Customer Support Expert/French Translator
Jean François N.
  • Country: Cameroon | Africa/Douala

  • Availability: Full-time : 30+ hrs/week

  • Currency: USD

  • Hourly Rate: $10/hr

  • Member since: Aug 16, 2017

About Me

Hi there,

I'm a Multilingual French Customer support with a high exposure in customer service, Virtual Assistance within the E-commerce industry for almost 10 years. I'm well-versed in email handling, online chat and telephone support when comes to interacting with French and English speaking customers.

Providing added value information or sorting any type of issues related to E-commerce processes on Amazon have always been my concern. I'm a detailed oriented person, go-getter, a results driven worker and well-disciplined, determined that strive me for keeping up with outstanding results.

I have been playing different roles within the E-commerce such as customer service agent, Live Chat Support, Virtual Assistant and sometimes, taking ownership of some translation projects. As an Amazon Expert, i had the privilege of being involved in various business processes such as Customer retention, logistics functions, client résolutions, products translations, and advertising on Amazon.

Lastly as a social media expert, i have been performing the role of either online community manager (increasing the visibility of companies' audience) or a moderator's role involved in the cleaning works such as deleting bad comments of unhappy customers that might have huge impact on the company's image.

I would definitely like to join Upwork and starting applying for jobs that meet my profile.

I'm looking forward to hearing from you.

Kind regards,
François,

My Services



Jean François has not posted any service yet!

Resume

  • Working History

  • Administrative Support

    Cameroon Tax Department

    Oct, 2004 to Feb, 2008
    Yaounde

  • Multilingual Human Resources Assistant

    World Heath Organization

    Jul, 2010 to Dec, 2010
    Malaysia / Kuala Lumpur

  • Multilingual Technical Support

    Cybernet SLASHSUPPORT

    Apr, 2012 to Aug, 2013
    Philippines / Manila

  • Multilingual Telemarketer

    Allunite

    Sep, 2014 to Sep, 2015
    Denmark

  • Customer Support Agent

    Group Noa International

    Jun, 2016 to Jul, 2016
    Home based

  • Multilingual French Customer Support

    WallBedKing (IZN) - Remotely Worker

    Jul, 2016 to Oct, 2017
    remotely Worker

  • Multilingual French Speaking Customer Support

    Hellocash

    Mar, 2017 to Sep, 2018
    Home based

  • French Translator & Interpreter

    Marquefactory

    Mar, 2018 to Apr, 2018
    Home based https://www.freelancer.com/projects/translation/Need-person-who-good-verbal/?w=f

  • Education History

  • Binary University College

    2009 - 2010

    MBA, Customer relationships / Marketing / Management

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Social media is becoming an integral part of life online as social websites and applications proliferate. Most traditional online media include social components, such as comment fields for users. In business, social media is used to market products, promote brands, connect to current customers and foster new business. read more

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