Jessa L.
Lead Generation specialist, Technical Support, Customer Support
Philippines | Asia/Manila (USD)
Full-time : 30+ hrs/week
ABOUT ME
have 8 years of experience with Customer service and Technical Support Representative with Telstra Based in Australia and the United States. Book technician for clients’ internet services based in Australia and the United States. Experienced in navigating different types of computers, such as Windows XP, Vista, 7, 8,8.1,10, and Apple Mac computers. Securing the client’s personal information through the system. Processing modem or device replacement through the system. Modem Router Set up and Installation for Adsl, Cable, Wireless, and Mobile Broadband Internet Service. Configuring clients’ email account on different email programs such as Microsoft Outlook, Window live Mail, and Thunderbird, Apple Mac Mail, and Email application on Smartphones. -Experienced in lead generation, handling outbound and inbound calls for Health Insurance. I am currently working with Versatel Marketing and worked with Telgold handling both outbound and inbound calls for auto and home insurance based in the US. (ALLSTATE and STATEFARM)