Joice E.

Technical Support, Customer Support and Virtual Assistant

Philippines | Asia/Manila (USD)

$7/hr
Full-time : 30+ hrs/week

0, Followers

ABOUT ME

I am an experienced Technical Support, Customer Support and Virtual Assistant. Professional Experience: Microsoft Answer Desk for Windows Accurately diagnosed, documented and resolved software, application and networking issues. Microsoft Office and Office 365 (Excel, PowerPoint, and Word) Interacted with customers to provide information in response to inquiries about products and services as well as handled and resolved customer software issues. Assisted and upsell individuals interested in Office 365 Subscription or adding additional services. Customer Support for Dropshipping Check order status, and resolved any shipping and receiving problems. Operated clerical duties including data entry, answering phones and assisting customers. Virtual Assistant Completing Daily Administrative Tasks, Advertising (Job Opening) and Scheduling appointments

SKILLS

Customer Service

Technical Support

Virtual Assistant

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Technical Support Associate

Convergys - Apr, 2016 to Jan, 2018, Cebu, Philippines

Admin Office 365 Support

Microsoft Enterprise - Aug, 2018 to Apr, 2020, Cebu, Philippines

EDUCATION HISTORY

Associate , Information Technology

(2013 - 2015) Datamex Institute of Computer Technology