Kamar H.
Customer support executive
Jamaica | America/Jamaica (USD)
Full-time : 30+ hrs/week
ABOUT ME
why choose me,
100% Satisfaction and confidentiality guarantee.
I’m a proactive Customer Service Assistant . I have experience using live chat software Zendesk , Microsoft excel Microsoft words , quick books and intuit .
I Have been doing this for over 10 years, my duties include
Provides information to customers by verifying understanding of request; answering questions; offering assistance.via telephone, live chat, emails etc.
Initiates service by recording requests; forwarding to dispatching.Collects revenue by receiving and recording payments.Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments,Improves quality results by evaluating processes; recommending changes.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.
Informing Others, Verbal Communication, Resolving Conflict, Listening, Multi-tasking, Customer Service, General Math Skills, Promoting Process Improvement, Problem Solving, Thoroughness, Quality Focus these are some of my finest qualities.