Kibet

ABOUT ME

Kibet ronoh Dennis,
P.box.67 mogogosiek,Kenya
+254 796167049.


Summary of Qualifications

Promote optimal performance, reliability, and security across core business systems
Results-driven professional offering a progressive, seven-year career in information technology.
Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.
Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.
Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.
– Areas of Expertise –
Testing & Troubleshooting | Project Management | System Administration
Vendor Relations | Strategic Planning | Resource Allocation | Effective Communication
Team Leadership | Business Continuity | Data Backup & Recovery
Technical Proficiencies
Platforms
Windows Vista/7/10; Mac OS X; Oracle; SAP

Software
Microsoft Office (Word, Excel, Outlook, PowerPoint, Project), SQL, and SharePoint; QuickBooks; Salesforce.com

Languages
Java, HTML, C++, PHP, Python,


Professional Experience
Gray & Associates, Seattle, Washington 10/2010 to Present
System Administrator (6/2012 to Present)
Promoted to leadership role accountable for maintaining key business applications and systems. Partner with senior leadership to guide short- and long-range technology planning. Plan, coordinate, and execute hardware and software upgrades. Serve as vital resource for Help Desk staff, overseeing daily support operations and providing assistance on complex trouble tickets. Cultivate and maintain relationships with IT vendors.
Selected projects…
Successfully directed the on-time, on-budget completion of company-wide upgrade to Windows and Office 365 impacting more than 50 onsite staff and five remote employees.
Initiated transformative IT policies designed to harden system security, including enhanced measures for password requirements and user access.
Spearheaded new procedures for Help Desk documentation, enabling the development of a comprehensive knowledge base of common issues and solutions to improve Help Desk efficiency.
Technical Support Specialist (10/2016 to 6/2017)
Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access.
Selected projects…
Played an instrumental role in companywide migration from legacy customer relationship management (CRM) system to Salesforce.com by providing end-user training and support.
Developed step-by-step training manuals for end-users to ensure a seamless transition following application upgrades

PRIMESOFT K SOLUTION
Systems Support(01/2018 to 8/2019)
Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Participated in large-scale upgrades and installations.
Selected Accomplishments…
Quickly learned and master proprietary applications.
Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction survey.

SKILLS