Mercy A. - Customer Experience & Tech Support | Virtual Assistant

Mercy A.

Customer Experience & Tech Support | Virtual Assistant

Nigeria | Africa/Lagos (USD)

$6/hr
Full-time : 30+ hrs/week
0, Followers

ABOUT ME

A self-motivated team player with over 3 years' worth of experience with a BPO Company in customer service and sales. Driven by the need to resolve client's issues, convert cold leads to sales and foster long lasting relationships with customers. I also have experience in the following areas: Microsoft word, Advanced excel, power point and google docs. Speed, accuracy and a keen eye for detail is one of my major strengths.

SKILLS

  • Customer Service
  • Transcription
  • Shopify
  • Salesforce
  • Chat Support
  • Customer Support
  • Email Handling
  • Email Communication
  • Data Entry
  • Virtual Assistant

    • EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

    ELECTRONIC MEDICAL RECORD CONSULTANT

    Citizens Disability - Sep, 2021 to present, Massachusetts

    CUSTOMER SERVICE SPECIALIST

    Ecore Services - Feb, 2021 to Dec, 2021, Pittsburg, PA

    CUSTOMER SERVICE AGENT

    Outsource Global - May, 2020 to Sep, 2021, Abuja,NG

    OPERATIONS SUPERVISOR

    Food Empire Limited - Jun, 2019 to May, 2020, Abuja,NG

    EDUCATION HISTORY

    Bachelor of Science , Computer Science

    (2017 - 2021) National Open University of Nigeria
    Creating, researching and getting updates on claimant medical records
    Vicidial integrated with Salesforce for inbound and outbound calls
    Compilation of daily and weekly call summaries in Google Sheet.

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