Mike V.

ABOUT ME

MARCH 2019 - PRESENT
Sales Manager / Inbound-Outbound
The Sales Manager is responsible of maximizing the sales team potential by crafting sales plans and achieving growth through hitting sales targets by successfully managing the sales team

November 2018 - March 2019
Program Sales Coach / ATT DirecTV
The Sales Coach is responsible for improving sales and quality performance of individual Sales and Service Representatives by monitoring their calls and coaching them individually and in groups on ways to improve their sales performance.

October 2012 – April 2014 / January 2017 – December 2018
Team Leader / ATT DirecTV / Dell / Clearwire
The Team Leader is responsible for the day-to-day supervision of a group of associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

February 2012 – September 2012 / May 2014 – December 2016
Core Trainer / Language Department / Product Specifics Trainer
The Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Convergys in support of client programs to ensure superior workforce preparation with best in class service and delivery.

October 2012 – April 2014 / January 2017 – December 2018
Sales Professional / Sprint / Cisco

SKILLS