• Good exposure in selling the IT infrastructure hardware and IT software within Malaysia market. • In-depth experience in several of backup and recovery technology administration. • Have an excellent experience as Incident Manager, lead the team in case of any Incident escalation. • Have a good experience as the Global project coordinator, responsible for the full cycle of Commvault migration project and coordinate for the ASP project. • Fully involved in problem management, incident management and change management related to the backup infra. • Major strengths in dealing effectively and pleasantly over the telephone, email, skype, remotely and in person with employer’s clients, vendors, associates and the public.