Prashant N.

ABOUT ME

Combined experience of 3 years as a Project lead at SF based ride hailing unicorn and a Shopify multi-store owner. Having lead projects worth of $15,000+, I also ran one partner and 2 one person Shopify stores looking after inventory to graphics to support issues before pivoting to leverage this experience to provide excellent service for fellow entrepreneurs. My experience in creating processes and knowledge base, handling major escalations regarding refunds, payments etc. while dealing with multiple stakeholders, from client to their clients is a major plus point for any business sector. Along with the ability to work within deadlines, with clear and fluent communication, while adapting/working with the latest support tools, I will match your firm's ethics and goals to contribute to your overall success. The difference between a good and great customer support is vast and can have a huge impact on your business. Let me help you in bridging this gap. While you focus solely on the business, I keep delighting your usually happy customers with great service every single time. Tools I use/am experienced in: • ZenDesk • Freshdesk • JIRA • Shopify and Shopify apps • G suite/Office apps • Adobe Photoshop/Illustrator • Whatsapp as a support channel • Social Media as a support channel

SKILLS