Rajiv S.

ABOUT ME

With a bachelor’s degree in computer science, 9 Salesforce certifications, and 5 years of experience with Salesforce applications, I am having over 208 badges & 7 Superbadges in Trailhead. Over the course of my career, I have managed complex Salesforce enterprise editions, supporting over 160 users at a time. I managed Salesforce clients and users and also gathered the necessary account requirements to successfully strategize and plan projects, then implement those plans to meet organizational needs. During my 5 years working with Salesforce, I learned that strong communication and teamwork are just as crucial as fundamental technical knowledge. The following are some highlights of my qualifications and experience: Designed, set up, and maintained Salesforce standard objects, custom objects, and junction objects Experience with Lightning components, integration such as Watsapp, REST & SOAP API. Over 200 Trailhead Badges in all aspects of salesforce and 7 Super badges. Created and updated users, reports, and dashboards to track pipeline stages for management visibility while integrating Apex applications with Salesforce accounts, such as Outlook Conducted user and administration training sessions to help clients utilize Salesforce and respective programs Developed reports, dashboards, and processes to continuously monitor data quality and integrity Managed the database for the team’s regions and performed basic administration, de-duping, and cleanup procedures Managed ongoing support requests and the administrative needs of users Monitored teams’ adoption rates and responded as needed, providing them with training sessions, communication, and documentation

SKILLS