Shrikant P.
Call Centre Specialist Agent & Project Management
Qatar | Asia/Qatar (USD)
Full-time : 30+ hrs/week
ABOUT ME
• Ambitious Project & Customer Excellence Manager with 12+ years of strong track record of successfully implementing multi-dimensional Business & IT projects and products for Global MNC’s.
• In depth experience in all the phases of SDLC. Leads and manages complex global projects and programmes from beginning to end in accordance with the PMLC.
• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
• Moved between Agile and Waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.