Trebor

ABOUT ME

• Receives inbound incidents or requests from client business users, end users and third-party organization.
• Accepts and process inbound incidents or requests via phone, email, portal or chat.
• Monitors, processes and document all incidents or requests through defined ticketing system.
• Follows defined troubleshooting procedures documented in Key Words
• Process service requests such as but not limited to password reset, ID and access management, etc.
• Performs follow-up until incidents or requests are resolved by performing outbound calls, chats or emails.
• Coordinates and escalates incidents or requests through Level 2, and different support groups as needed.
• Categorize all accepted incidents or requests through defined procedures and processes.
• Completes and pass all required training's and assessments.

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Service Desk Analyst

Lear Corporation - Mar, 2008 to present, Cebu Philippines